Mastering Salesforce CRM Administration
An Advanced Administration Certification Handbook
Published on 8. July 2025
412 pages
978-1-78646-076-9 (ISBN)
Description
Learn about the Advanced Administration Certification Examination and build a successful career in Salesforce administration
Key Features
[*] Build your skills and knowledge to crack the Advanced Admin Certification Examination
[*] Leverage the advanced administration capabilities of Salesforce and Salesforce1
[*] Optimize and extend Sales Cloud and Service Cloud applications
Book DescriptionThe book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization's Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce. What you will learn
[*] Adopt Lightning Experience to improve the productivity of your organization's sales team
[*] Create and maintain service entitlements and entitlement processes
[*] Process Builder basic and advanced concepts
[*] Different ways to deploy applications between environments
[*] Best practices for improving and enriching data quality
Who this book is forThis book is written for Salesforce admins who are looking to gain an in-depth knowledge of the Salesforce platform and grow their value in their organization. It will teach them to implement and design advanced business process automation for the benefit of their organization.
Key Features
[*] Build your skills and knowledge to crack the Advanced Admin Certification Examination
[*] Leverage the advanced administration capabilities of Salesforce and Salesforce1
[*] Optimize and extend Sales Cloud and Service Cloud applications
Book DescriptionThe book starts by refreshing your knowledge of common admin tasks. You will go over Lightning Experience and various security aspects. You will be shown how to implement territory management in your organization and make use of custom objects. From here, the book progresses to advanced configuration, data management, and data analytics before swiftly moving on to setting up advanced organization-wide features that affect the look and feel of the application. Extend the capabilities of your organization's Salesforce implementation by optimizing and extending Sales Cloud, Salesforce1, and Service Cloud applications. This guide will equip you with the tools you need to build a successful career in Salesforce. What you will learn
[*] Adopt Lightning Experience to improve the productivity of your organization's sales team
[*] Create and maintain service entitlements and entitlement processes
[*] Process Builder basic and advanced concepts
[*] Different ways to deploy applications between environments
[*] Best practices for improving and enriching data quality
Who this book is forThis book is written for Salesforce admins who are looking to gain an in-depth knowledge of the Salesforce platform and grow their value in their organization. It will teach them to implement and design advanced business process automation for the benefit of their organization.
All prices
More details
Edition
Digital original
Language
English
Place of publication
Birmingham
United Kingdom
Target group
Professional and scholarly
US School Grade: College Graduate Student
Edition type
Digital original
File size
26,40 MB
ISBN-13
978-1-78646-076-9 (9781786460769)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Rakesh Gupta
Mastering Salesforce CRM Administration
An Advanced Administration Certification Handbook
Book
03/2017
Packt Publishing
€69.80
Shipment within 3-4 weeks
Person
Gupta Rakesh :
Rakesh Gupta is best known as an automation champion in the Salesforce ecosystem. He has written over 150 articles on Visual Workflow and Process Builder to show how someone can use Visual Workflow and Process Builder to minimize code usage. He is one of the Visual Workflow and Process Builder experts in the industry. He has trained more than 700 individual professionals around the globe and conducted corporate training. Currently, Rakesh is working as a Salesforce solution architect consultant.
Rakesh Gupta is best known as an automation champion in the Salesforce ecosystem. He has written over 150 articles on Visual Workflow and Process Builder to show how someone can use Visual Workflow and Process Builder to minimize code usage. He is one of the Visual Workflow and Process Builder experts in the industry. He has trained more than 700 individual professionals around the globe and conducted corporate training. Currently, Rakesh is working as a Salesforce solution architect consultant.
Content
Table of Contents
A Deep Dive into the Salesforce Lightning Experience
Security Settings in Salesforce
Territory Management
Extending Salesforce with Custom Objects and Applications
Getting More Value from Sales Cloud
Increasing Service Agent Productivity by Using Service Cloud
Optimizing Business Processes with Visual Workflow and Approval Processes
Automating Complex Business Processes
Analyzing Productivity with Reports and Dashboards
E-mail and Mobile Administration
Different Ways of Deploying an Application between Environments
Basics of Apex and Visualforce Page
A Deep Dive into the Salesforce Lightning Experience
Security Settings in Salesforce
Territory Management
Extending Salesforce with Custom Objects and Applications
Getting More Value from Sales Cloud
Increasing Service Agent Productivity by Using Service Cloud
Optimizing Business Processes with Visual Workflow and Approval Processes
Automating Complex Business Processes
Analyzing Productivity with Reports and Dashboards
E-mail and Mobile Administration
Different Ways of Deploying an Application between Environments
Basics of Apex and Visualforce Page
