Painless Performance Conversations
A Practical Approach to Critical Day-to-Day Workplace Discussions
Published on 25. March 2013
224 pages
978-1-118-63170-6 (ISBN)
Description
Actionable communication and management strategies for tacklingdifficult workplace discussions
Delivering the uncomfortable news that an employee is notstacking up can be stressful, and managers often have difficultiesfinding the right words to get their message across. PainlessPerformance Conversations presents actionable and practicalcommunication and management strategies for any manager looking toeffectively influence employee performance. Learn how to focusthese conversations for maximum impact on performance, crystallizeexpectations for what success looks like, and engage employees insolution-finding.
Presenting four key mindsets and an easy to use conversationmodel, this book offers the tangible solutions managers need totackle critical workplace discussions with poise andprofessionalism, as well as the tools needed to stay focused inotherwise difficult conversations.
* Eliminates the pain and fear that leads to procrastination oftough workplace conversations.
* Reduces the harmful impacts of judgment in performanceconversation
* Helps managers create a culture of ownership andaccountability
* Author Marnie E. Green is a featured blogger for Jobing.com andshares her popular and practical management perspectives inkeynotes, webinars, and workshops with thousands of leaders inorganizations worldwide
Painless Performance Conversations will help you to leadperformance-related conversations with confidence and create aculture of workplace accountability.
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Other editions
Additional editions
Marnie E. Green
Painless Performance Conversations
A Practical Approach to Critical Day-to-Day Workplace Discussions
Book
05/2013
Wiley
€22.00
Shipment within 15-20 days
Person
Marnie E. Green, CSP is the Principal Consultant ofthe Management Education Group, Inc., a firm that supports theperformance management practices of public and private sectororganizations. Green provides valuable step- by-step programs andconsulting services that create more confident leaders. She is afeatured blogger for Jobing.com, a sponsored webinar presenter onHR.com, and has published more than twenty-five articles in tradejournals including HR News, Public PersonnelManagement, and the Public Manager.
Content
Preface xi
Acknowledgments xvii
Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations 1
Chapter 2 Have the Guts: Tackling Performance Conversations Head On 15
Chapter 3 Form Clear Expectations: Making Your List 31
Chapter 4 Share Your Expectations: Conveying a Picture of Success 47
Chapter 5 Lead with Behavior: Separating Actions from Attitudes 63
Chapter 6 Eliminate Judgment: Focusing on Performance Evidence 79
Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities 95
Chapter 8 Be Clear: Creating a Culture of Ownership 115
Chapter 9 Show Confidence: Conducting the Conversation 131
Chapter 10 What If?: Your Toughest Performance Conversations 149
Conclusion 177
Appendix 183
About the Management Education Group, Inc. 189
About the Author 193
Index 197
