Culture and Crisis Communication

A Note from the Series Editor xi Author Biographies xiii Foreword xxiii Preface xxvii Acknowledgments xxix I INTRODUCTION 1 Setting the Scene: Communication, Culture and Crisis in a Transboundary Context 3 Kwamena Kwansah-Aidoo and Amiso M. George II AFRICA 2 Egypt: Dealing with Political and Cultural Crisis in a Troubled Middle East Region 21 Ibrahim Saleh and Heba Metwali 3 Ghana: Embarrassing the Nation to Pay Brazil: The Ghana Black Stars Player Revolt at the 2014 FIFA World Cup 38 Kwamena Kwansah-Aidoo 4 Nigeria: Containing Ebola in Nigeria: Lessons in Effective Risk and Crisis Communication 57 Amiso M. George 5 South Africa: Killing in the Name of "Stolen" Jobs: The April 2015 Xenophobic Attacks in South Africa 76 Kwamena Kwansah-Aidoo and Ibrahim Saleh III ASIA/EURO-ASIA 6 China and Taiwan: One Crisis, Two Responses: A Transboundary Analysis of the Melamine-Tainted Milk Powder Crisis in China and Taiwan 99 Yi-Hui Christine Huang and Joanne Chen Lyu 7 India: They Came by Boat: The 2008 Terrorist Attack on Mumbai 119 Soumitro Sen and Uttaran Dutta 8 Indonesia: Power Distance, Uncertainty Avoidance, and Rukun: Managing the Transboundary Haze Crisis in Indonesia 136 Reidinar Juliane Wardoyo and Augustine Pang 9 Japan: Culture as Crisis Communication: Tokyo Electric Power Company and the Fukushima Daiichi Nuclear Power Plant Disaster 153 Cornelius B. Pratt and Ronald Lee Carr 10 Kazakhstan: Understanding the Zhanaozen Crisis Through the Intercultural Lenses of Eurasianism in Kazakhstan 167 Elena Kolesova and Dila Beisembayeva 11 Malaysia: "Almost Without a Trace": Missing Flight MH370, Culture and Transboundary Crisis Communication in the Era of Social Media 184 Kwamena Kwansah-Aidoo and Amiso M. George 12 Singapore: Cultural Impediment or Reflection of Global Phenomenon: State of Social Media Crisis Preparedness in Singapore 209 Augustine Pang and Christabel Reena David 13 South Korea: Going Nuts Over Nuts: The Korean Air Ramp Return Crisis 225 Jangyul Robert Kim and Kyung-Hyan Yoo IV MIDDLE EAST 14 Syria: A Battle for Hearts and Minds: Dealing with Syria's Intractable Humanitarian Catastrophe 243 Kwamena Kwansah-Aidoo and Ibrahim Saleh 15 Turkey: "Nothing Will Ever Be the Same": The Borusan Case and the Socio-Cultural Dynamics of Crisis in Turkey 270 Ebru Uzuno?glu and Selin T¨urkel V LATIN AMERICA 16 Brazil: Gone with the Mud: Learning from the Nitero´ i Disaster in Brazil 289 Regina Coeli da Silveira e Silva and Amiso M. George 17 Colombia and Guatemala: When Conflict Shifts: An Analysis of Chiquita Brands' Transnational Crises in Colombia and Guatemala 308 Juan-Carlos Molleda and Gabriel C. Stephen VI CONCLUSION 18 Looking Ahead: Planning for Crisis Communication Across Cultural and Transboundary Contexts 327 Amiso M. George and Kwamena Kwansah-Aidoo A Sample Crisis Plan 342 B Public Relations Crisis Tool Kit 346 C Administrative Crisis Response Scenario: Internal Facility Disaster 352 D Incident Report Form 355 E Holding Statement 357 F Initial Media Statement 358 G Crisis Communications Roles and Responsibilities 359 H Sample Media Contact Log 361 I Media Statement 362 J Key Message 363 Index 365