
Workforce Wake-Up Call
Description
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"Great questions + great thinkers = novel ideas. Workforce Wake-UpCall deals with the challenges of getting, revitalizing, treating(engaging), and leading talent in today's workplace. These talentissues are at the core of successful organizations. And the authorsdeal with these challenges as a marvelous mix of theory, research,and practice. This anthology offers practical insights that givehope for mastering the challenges of the new workforce."
--David Ulrich, Professor, Ross School of Business University ofMichigan and Partner, The RBL Group
"In the near future, there will be dramatic shifts in workplacepractices and a further evolution of employment relationships. Theauthors provide provocative insights that help business leadersbetter navigate the talent maze and workforce challenges."
--J. Randall MacDonald, Senior Vice President of Human Resources,IBM
"This book addresses the question that all companies need toanswer: Are your talent management efforts competitivelypositioning the business? The global economy is leveling theplaying field on many fronts, leaving talent as the one true areawhere your company can gain leverage in the marketplace. Change isproving to be a constant in the workplace, and the authors havecreated a great blueprint for handling these ever-presentchallenges in the recruitment and retention of your workforce. Thisbook is a must-read for any executive serious about building ahigh-performing team and achieving sustainable advantage for bothtoday and tomorrow."
--Dennis Donovan, Executive Vice President of Human Resources, TheHome Depot
"The best ideas from the best minds on the workforce of thefuture!"
--Marshall Goldsmith, author or coeditor of twenty books, includingThe Leader of the Future (a BusinessWeek bestseller) and GlobalLeadership: The Next Generation
Contributors to Workforce Wake-Up Call include:
* Max Bazerman, Harvard Business Schoolcoauthor of PredictableSurprises
* Peter Cappelli, The Wharton School author of The New Deal atWork
* Lynda Gratton, London Business School author of The DemocraticEnterprise
* Ed Lawler, University of Southern California author of TreatPeople Right!
* Thomas Malone, MIT Sloan School of Management author of TheFuture of Work
* N. R. Narayana Murthy, Chairman of Infosys TechnologiesLimited
* Nigel Nicholson, London Business School author of ExecutiveInstinct
* Jeffrey Pfeffer, Stanford University author of The HumanEquation
* Matt Schuyler, Executive Vice President of Human Resources,Capital One
* Ricardo Semler, President of Semco author of The Seven-DayWeekend
* Noel Tichy, University of Michigan author of The LeadershipEngine
* Sheila Wellington, Stern School of Business author of Be Your OwnMentor
More details
Other editions
Additional editions

Persons
Elissa Tucker is a senior consultant in the ResearchPractice at Hewitt Associates. She leads research studies on a widearray of talent management topics and is an expert on workforcetrends.
Nidhi Verma is a senior con-sultant in the Talent andOrganization Consulting Practice at Hewitt Associates. Shespecializes in talent management and performance improvement.
Content
Acknowledgments xxv
Introduction
Abundance,Asia, and Automation 1
Daniel H. Pink
Part I
Get the Talent Forecast and Workforce Strategy Right 15
Chapter 1
Some Half-Truths about Managing People: A Call for Evidence-BasedManagement 17
Jeffrey Pfeffer
Chapter 2
Predictable Surprises: The Disasters You Should Have Seen Coming24
Michael D.Watkins and Max H. Bazerman
Chapter 3
Human Capital Investments for Pareto-Optimal Returns 38
Samir J. Raza and Mark C. Ubelhart
Chapter 4
Using Workforce Analytics to Make Strategic Talent Decisions49
Matt Schuyler
Part II
Revitalize the Talent Entry Processes 61
Chapter 5
Cutting Through the Fog: Navigating the Messy Wars for Talent63
Helen Handfield-Jones
Chapter 6
Staffing for the Future: Next Generation Workforce Management74
Robert P. Gandossy and Tina Kao
Chapter 7
How an Evolving Psychological Contract Is Changing WorkforceFlexibility 87
David E. Guest
Chapter 8
Leading the Knowledge Nomad: An Overlooked Segment of the WorkforceExplodes the Myth That Worker Mobility Comes at the ExpenseofWorker Engagement 95
Todd L. Pittinsky and Margaret J. Shih
Chapter 9
What Happened to the "New Deal" with Employees?111
Peter Cappelli and Rocio Bonet
Chapter 10
Human Capital Relationship Management: Using Customer RelationshipManagement to Customize Employee Relationships 132
Caryn Rowe and Elissa Tucker
Chapter 11
Getting the "New" Newcomer Connected and ProductiveQuickly 144
Rob Cross, Salvatore Parise, and Keith Rollag
Part III
Treat Talent Well 153
Chapter 12
Creating a Virtuous Spiral Organization 155
Edward E. Lawler III
Chapter 13
Managing Workforce Challenges in India's IT Industry164
N. R. Narayana Murthy
Chapter 14
Unleashing the Power of a High Performance Workforce 172
Bob Campbell, Betsy Scheffel, and Nidhi Verma
Chapter 15
Out of This World: Doing Things the Semco Way 187
Ricardo Semler
Chapter 16
Diversity's Next Frontier: Hard-Core Inclusion: The HardStuff of a Soft Concept 200
Andrés Tapia
Chapter 17
The Democratic Enterprise 212
Lynda Gratton
Part IV
Embrace New Age Leadership 219
Chapter 18
Building Tomorrow's Leadership Pipeline 221
Noel M.Tichy and Christopher M. DeRose
Chapter 19
The Future of Work: From "Command and Control" to"Coordinate and Cultivate" 234
Thomas W. Malone
Chapter 20
Women in Business Leadership: What Companies Ought to Do 243
Sheila Wellington
Chapter 21
Leadership in the Internet Age: Managing a Diverse and DispersedWorkforce 248
Patricia Wallace
Chapter 22
Workforce Diversity: A Global HR Topic That Has Arrived 255
Ted Childs
Chapter 23
Organization as Nature Intended: Human Universals and theEmployment Experience 263
Nigel Nicholson
Notes 273
About the Contributors 293
Index 317
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