Lean Six Sigma in Service
Applications and Case Studies
Published on 19. April 2016
468 pages
978-1-040-17324-4 (ISBN)
Description
In real life, data is messy and doesn't always fit into normal statistical distributions. This is especially true in service industries where the variables are, well, variable and directly related to and measured by the constantly changing needs of customers. As the breadth and depth of tools available has increased across the integrated Lean Six S
Reviews / Votes
"... the contribution of the editor as a teacher is reflected in explaining how to apply and integrate tools of Lean Six Sigma. She is an ASQ Certified Six Sigma Black Belt and experienced consultant. Therefore, the book is an authoritative treatise on the subject. The utility of the book is enhanced by engaging the reader with Lean Six Sigma projects. Case exercises have been provided for each phase of Define-Measure-Analyze-Improve-Control (DMAIC) or Identify-Define-Optimize-Validate (IDDOV) problem-solving methodology. Each phase provides the solution that can be used as a guide to solve next phase of project. ... this is a very useful book for students who wish to learn the Lean Six Sigma technique and how to apply to the methodology to real projects."-Krishna B. Misra, International Journal of Performability Engineering
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
File size
10,12 MB
ISBN-13
978-1-040-17324-4 (9781040173244)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
05/2009
1st Edition
CRC Press
€233.40
Shipment within 15-20 days
Content
Instructional Strategies for Using This Book. Lean Six Sigma Roadmap Overview, Design for Six Sigma Roadmap Overview, Sunshine High School Discipline Process Improvement - A Lean Six Sigma Case Study. Financial Services Improvement in a City Government - A Lean Six Sigma Case Study. Industrial Distribution and Logistics (IDIS) Program Recruiting Process Design - A Lean Six Sigma Case Study, CECS Inventory and Asset Management Process Improvement - A Lean Six Sigma Case Study. High School Advanced Placement Open Access Process Assessment - A Lean Six Sigma Case Study. Project Charter Review Process Design - A Design for Six Sigma Case Study. Assessing Lean Six Sigma Project Success: A Case Study Applying A Lean Six Sigma Post Project Assessment Strategy. The Future and Challenge of Lean Six Sigma.
