Four Conversations
Daily Communication That Gets Results
1st Edition
Published on 1. August 2009
257 pages
978-1-57675-921-9 (ISBN)
Description
This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
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Other editions
Additional editions
Jeffrey Ford | Laurie Ford
The Four Conversations: Daily Communication That Gets Results
Daily Communication That Gets Results
Book
08/2009
Berrett-Koehler
€21.00
Shipment within 3-4 weeks
Content
- Intro
- Contents
- Preface
- Chapter One: Four Conversations in a Successful Workplace
- The Importance of Conversations
- Some Conversations Slow Things Down, Others Speed Things Up
- Six Limitations to a Successful Workplace
- Conversations: Your Personal Advantage
- Key Points
- Chapter Two: Initiative Conversations: Create a Future
- Leaders Have Initiative Conversations
- Choose Your Initiative Statement: What-When-Why
- Prepare for Your Initiative Conversation: Who-Where-How
- Launch Your Initiative Conversation
- If You Are Missing Initiative Conversations
- Putting It into Practice
- Chapter Three: Understanding Conversations: Include and Engage
- Help People Find a Positive Meaning in Your Message
- Expand and Deepen Participation
- The Limits of Understanding
- If You Are Missing Understanding Conversations
- Putting It into Practice
- Chapter Four: Performance Conversations: Ask and Promise
- Commit to Performance: What-When-Why
- Ask Others to Commit
- Promises Create Agreements: Who-Where-How
- Manage the Agreement
- If You Are Missing Performance Conversations
- Putting It into Practice
- Chapter Five: Closure Conversations: Create Endings
- An Incomplete Past Can Prevent a New Future
- The Four A's of Closure Conversations
- Build Accountability and Resolve "People Problems"
- If You Are Missing Closure Conversations
- Putting It into Practice
- Chapter Six: Using the Four Conversations
- Conversational Tendencies
- How the Four Conversations Work Together
- Putting It into Practice
- Chapter Seven: Support the Conversational Workplace
- The Conversational Workplace
- Practices to Support the Conversational Workplace
- Implementing the Practices: Four Tips
- A Closing Note
- Resources
- Notes
- Acknowledgments
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- About the Authors
