
Rethinking Reference for Academic Libraries
Description
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In order to reimagine reference service for twenty-first century learning environments, practitioners will need to understand several focal areas of emerging reference. In particular, collaboration with campus partners, diverse student populations, technological innovations, the need for assessment, and new professional competencies, present new challenges and opportunities for creating a twenty-first century learning environment. Librarians must not only understand, but also embrace these emerging reference practices. This edited volume, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services. Through literature reviews and case studies, this book provides professionals with a convenient compilation of timely issues and models at comparable institutions. As academic libraries shift from functioning primarily as collections repositories to serving as key players in discovery and knowledge creation, value-added services, such as reference, are even more central to libraries' and universities' changing missions.
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Persons
Jennifer Bowers is Associate Professor, Social Sciences Librarian, University of Denver. She is co-editor of the Scarecrow Press series, Literary Research: Strategies and Sources, and the co-author of three volumes in the series. She has also published the co-authored article, "The Research Center: Creating an Environment for Interactive Research Consultations" that was selected for the ALA RSS Reference Research Review 2010 annual bibliography, in addition to two book chapters about interdisciplinary research and teaching with digital archival materials.
Content
Introduction
Collaboration: Partnerships for Lifelong Learning
1Step Away from the Desk: Re-casting the Reference Librarian as Academic Partner
Michael Courtney and Angela Courtney
2 The Scholarly Commons: Emerging Research Services for Graduate Students and Faculty
Merinda Kaye Hensley
Diversity: Meeting the Information Needs of a Changing Demographic
3The Rainbow Connection: Reference Services for LGBT Community in Academic Libraries
Matthew P. Ciszek
4Reference Services in a Shifting World: Other Languages, Other Services
Valeria E. Molteni and Eileen K. Bosch
5As Needs Change, So Must We: A Case Study of Innovative Outreach to Changing Demographics
Li Fu
Technology: Reference Service Beyond the Library Walls
6Roving Reference: Taking the Library to Its Users
Zara Wilkinson
7Connecting Questions with Answers
Ellie Dworak and Carrie Moore
Assessment: Does Reference Make a Difference?
8Transforming Reference Services: More than Meets the Eye
Kawanna Bright, Consuella Askew, and Lori Driver
9Dialogic Mapping: Evolving Reference into an Instructional Support for Graduate Research
Corinne Laverty and Elizabeth A. Lee
10Does the Reference Desk Still Matter? Assessing the Desk Paradigm at the University of Washington Libraries
Deb Raftus and Kathleen Collins
Professional Competencies: Skills for a New Generation
11From Ready Reference to Research Conversations: The Role of Instruction in Academic Reference Service
Melanie Maksin
12Necessities of Librarianship: Competencies for a New Generation
Danielle Colbert-Lewis, Jamillah Scott-Branch, and David Rachlin
13Professional Competencies for the Virtual Reference Librarian: Digital Literacy, Soft Skills, and Customer Service
Christine Tobias
14Digital Primary Resources
Peggy Keeran
Index
About the Authors
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