The Management of Consumer Credit
Theory and Practice
2nd Edition
Published on 9. April 2010
XVII, 259 pages
978-0-230-27522-5 (ISBN)
Description
This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements, Basel II, scorecard and portfolio monitoring.
More details
Series
Edition
2nd ed. 2010
Language
English
Place of publication
London
United Kingdom
Publishing group
Palgrave Macmillan UK
Target group
Professional and scholarly
Illustrations
XVII, 259 p. 3 illus.
File size
1,56 MB
ISBN-13
978-0-230-27522-5 (9780230275225)
DOI
10.1057/9780230275225
Schweitzer Classification
Other editions
Additional editions
Book
04/2010
2nd Edition
Palgrave Macmillan
€106.99
Shipment within 15-20 days
Previous edition
E-Book
04/2008
1st Edition
Palgrave Macmillan
€96.29
Available for download
Person
STEVEN FINLAY is an expert in consumer credit with more than fifteen years experience within the financial services industry, working with some of the world's leading financial services organizations. His research interests cover all aspects of consumer credit, forecasting and data mining. He is currently the Head of Analytics at HML Business Intelligence, UK. He is also a visiting research fellow within the Management Science Department, Lancaster University, UK.
Content
Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index
