Defining IT Success Through The Service Catalog
Published on 12. February 2007
117 pages
978-94-018-0116-4 (ISBN)
Description
The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations.
Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization:
Services are made standard and rational, leading to lower costs and increased service availability
Standard service products enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning
Controls over consumption of services are enhanced
The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects
More details
Other editions
Additional editions
Troy DuMoulin | Pink Elephant | Bill Fine
Defining IT Success Through the Service Catalog
A Practical Guide About the Positioning, Design and Deployment of an Actionable Catalog of IT Services
Book
03/2007
Van Haren Publishing BV
€66.71
Shipment within 10-15 days
Troy DuMoulin | Bill Fine | Rodrigo Flores
Defining IT Success Through The Service Catalog
E-Book
02/2007
1st Edition
Van Haren Publishing BV
€47.54
Available for download
