
Managing (e)Business Transformation
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Content
- Cover
- Title
- Copyright
- Contents
- List of figures
- List of tables
- Preface
- 1 Change and transformation in business
- Success: a moving yardstick
- A framework for e-business success
- What causes transformation initiatives to fail?
- Total quality management
- Business process reengineering
- Chaos, complexity and complex adaptive systems
- Complex adaptive systems
- Organizational transformation
- Transformation process phases
- Paradoxes surrounding organizational transformation
- Diversity vs uniformity
- Simplicity vs complexity
- Organizational legacy vs need for change
- A framework of DOT
- Organization of this book
- Summary
- Building an e-business at FedEx
- References
- Case study 1 Green pastures agribusiness
- Case study 2 Global Recycle Ltd.: an e-business strategy forthe recycling industry
- Part I e-Business strategy and valuation
- 2 e-Business strategy
- Approaches to strategy
- Factors transforming strategy
- Transaction costs
- Deconstruction of business structure
- De-averaging competitive advantage
- Sustainable competitive advantage
- Competitive advantage and strategic investment decisions
- Erosion of competitive advantage
- e-Business strategy
- The value proposition
- The offerings
- The resources
- The processes
- The partners
- The engines
- Summary
- Appendix: Information technology outsourcing
- References
- Case study 1 Citibank's e-business strategy for global corporate banking
- Case study 2 STATER NV: e-servicing strategies
- 3 Valuing e-business investments and managingperformance
- Technology and the organisation
- The nature of e-business investments
- Valuation/Appraisal methodologies
- Financial appraisal
- Non-financial appraisal methods
- Portfolio-based methods of assessment
- Performance management
- Developing a measurement framework
- Summary
- References
- Further reading
- Case study e-Procurement at Cathay Pacific Airways: e-business valuation
- Part II e-Business infrastructure development
- 4 e-Business infrastructure: the building blocks
- Advances in organizational computing
- Mainframe computing (circa 1960s)
- End-user computing (mid-1970s)
- Client/Server computing (mid-1980s)
- e-Business (mid-1990s)
- The e-business infrastructure
- Conventional infrastructure
- ERP backbone
- e-Business building blocks
- Repository
- End-user
- Enabling components
- Core e-business applications
- ERP: integrating enterprise resources
- Customer relationship
- The supply chain
- Internal communication and collaboration
- Collision of ERP and e-business
- Summary
- Appendix 1: Wireless e-business
- Appendix 2: Major e-business vendors
- References
- Further reading
- Case study The PricewaterhouseCoopers KnowledgeCurve and thespinning off of PwC Consulting
- 5 e-Business infrastructure: integration, standardsand security
- The importance of integration
- Integration servers
- Multi-tiered architectures to ease integration
- XML: a critical standard for integration
- XML and EDI
- An XML-based framework for supply chain partners
- The ebXML framework
- Computing as a utility
- The future: grid computing
- Security considerations
- The company firewall
- Virtual private networks: outsourcing network security
- Public key infrastructures and digital certificates
- The issue of payment
- Summary
- Building an open system architecture: Hong Kong Exchanges and Clearing Ltd
- Appendix 1: Assorted XML technologies
- Appendix 2: RosettaNet partner interface processes
- Appendix 3: ebXML terminology
- References
- Further reading
- Case study Tradecard: building a global trading electronic paymentsystem
- Part III e-Business process management
- 6 Enterprise resource planning systems
- Background
- What is ERP?
- How big is an ERP?
- ERP vs e-business
- e-Business is causing ERP applications to evolve
- Lack of integration between ERP and e-business systems
- Web-enabled ERP
- ERP as a platform for e-business
- Globalisation
- Rapid-sense-and-respond
- Corporate realignment
- Virtual organisations
- Investing in ERP vs e-business
- The ERP/e-business matrix
- Maintaining ERP and e-business systems
- ERP-to-ERP vs e-hub
- Summary
- References
- Further reading
- Case study Return of the JEBI
- 7 e-CRM: evolution from traditional relationships
- CRM: a cornerstone of lifetime value management
- How CRM fits into e-business
- Lifetime customer relationship management framework
- Building block 1: CRM strategy
- Building block 2: CRM processes
- Building block 3: integrated CRM architecture
- Building block 4: CRM measurement
- Summary
- References
- Further reading
- Case study Grey Worldwide: strategic repositioning through CRM
- 8 Supply chain management
- Stages in supply chain
- Upstream transformation
- Downstream transformation
- Evolution of supply chain management
- Supply chain or supply web?
- Integrated supply chain management
- Collaborative supply chain management
- Integration challenge
- Supply chain metrics
- Summary
- References
- Further reading
- Case study 1 Constructing an e-supply chain at EastmanChemical Company
- Case study 2 Shun Sang (H.K.) Co. Ltd.: streamlining logistical flow:Background and issues
- Part IV e-Business implementation andglobalisation
- 9 e-Business change management: effectiveimplementation of e-business strategies
- e-Business change management scenarios
- Building a better mousetrap
- Falling through the cracks
- Making the world go away
- Change management knowledge
- Summary
- References
- Case study Government e-procurement: electronic tendering systemin the Hong Kong SAR
- 10 Legal considerations of global e-business
- e-Business jurisdiction
- The concept of personal jurisdiction
- Statutory authority
- Due process
- Personal jurisdiction and the Internet
- Other factors in jurisdiction
- Contractual clauses for managing jurisdiction uncertainty
- Forming effective contracts
- Enforcement of a judgment
- The international arena
- The Hague convention
- Alternative dispute resolution
- Intellectual property rights
- The international protection of IPR
- IPR and the Internet
- Trademarks and domain name infringement
- Copyright issues
- Copyright infringement
- Patents
- Electronic signatures
- Privacy and data protection
- Summary
- Appendix: Duration of copyright
- References
- Further reading
- Case study 1 Multi-jurisdictional compliance:Yahoo! Inc.
- Case study 2 Digital certificates and signatures:Microsoft Corporation
- Name Index
- Company Index
- Subject Index
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