Managing Organizational Change (RLE: Organizations)
Human Factors and Automation
1st Edition
Published on 2. May 2013
176 pages
978-1-135-93714-0 (ISBN)
Description
The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
File size
4,47 MB
ISBN-13
978-1-135-93714-0 (9781135937140)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
05/2016
1st Edition
Routledge
€76.94
Shipment within 10-20 days
Book
03/2013
1st Edition
Routledge
€185.70
Shipment within 15-20 days
Person
Multivolume collection by leading authors in the field
Content
Dedication. Preface. Disclaimer. Acknowledgements. Part 1: Background. 1. Automation, Beliefs and Values. 2. Background to Automtion. 3. The Politics of Automation D James Lantonio. 4. The Human Resources Technology Staff. Part 2: Automation Implementation. 5. The Automated Collection System. 6. Personnel Recruitment and Retention. 7. Human Factors. 8. Training Mary Ann Ruth. 9. Team Building and Resources. 10. Organization and Management. Part 3: Lessons Learned. 11. Automation and Leadership. 12. Motivation and Productivity. 13. Looking Back: Summary and Recommendations. Appendices. References. Additional Resources. Index.
.
.
