Introduction: We Can Create a More Human Future

Since the invention of the Internet, technology has been one of, if not the most powerful change agent in existence. We have all borne witness to the changes, for better and for worse, that technology has had on society, our nations, our cities, the nature of work, and the human experience. In the era of artificial intelligence, together with its adjacent technologies, the rate of change is accelerating, and the impacts are yet to be determined.

This is a book for people who want to create a better future within this context of change. Some may have picked up this book hoping it will answer the question of why so few artificial intelligence initiatives succeed and provide a better way. Others may be interested in creating a better future for the front-line workers in their organization through the implementation of technology, empowering them with the latest tools and technologies, improving the experience of their work, and increasing job security and compensation. Others may be looking to lead a full-scale Autonomous Transformation across their organization to reimagine their organization's function in the broader market and communities they serve and are intrigued at the seemingly counterintuitive prospect of creating a more human future through the implementation of the latest technologies. Others may be starting their career or still trying to determine the right career trajectory, and hope this book can inform that process. Others might be reading this book to learn more about a loved one who works in technology or because they find technology interesting and want to hear about what shape the future might take.

If you are looking at this book for any of those reasons, you are in the right place. The principles, frameworks, and methods in these pages have been designed from experience across industries and geographies and at the highest levels of organizations, sharpened and given color through discussions and stories shared by leaders across the private and public sectors, academia, and research institutes as means of directing purposeful change in the face of technological upheavals in the context of systems that were built to be maintained-not changed (more on that later).

This journey began with a series of questions: Why do only 13% of data science initiatives make it into production?1 Why do domain experts, technologists, and business leaders seem to be consistently embattled internally when they share common goals? Does that have anything to do with the social divides in society? If corporate leaders are greedy capitalists, why are so many trying to make the world a better place? And why are so many of those efforts and investments failing? Everyone keeps talking about machines taking jobs; is that happening? If so, where and how should we react as leaders and as a society? If not, why is it such a key theme discussed in our culture?

The answers to these questions led to more questions but also a thread of seemingly disconnected answers, which I pulled as hard as I could, like the thread of a sweater. This book is a collection of what I found in the unravelings, combined with my own experience leading and advising Digital Transformation initiatives for some of the world's most valuable companies and trying to solve systemic challenges together, using the best and latest technologies paired with immense resources. I have translated these findings into the principles, frameworks, and methods with which organizational leaders can create a more human future in this era of change.

What Is a More Human Future?

If this book succeeds in its aim of equipping you with the process by which you might influence or even create the future in the context of technological upheaval, there remains the question of what future you will create.

If your goal is similar to mine, in that you want to create a more human future and have a positive impact on humanity or even simply on the humans around you, it will be important to start with a shared understanding and definition of what a more human future could look like and what kind of future impacts would be positive for humankind so that you can communicate that goal effectively with others and measure your impacts against that goal.

This definition will inevitably vary across geographic and cultural backgrounds, but the following posits a starting point from which individuals or organizational leaders can build a vision for their definition of a more human future:

For me, a more human future is one in which future generations have the capability to be safe and healthy, to have access to rich educational experiences, to connect meaningfully with other people from all over the world, to make and purchase ethically sourced goods, to have dignity through both the access and the ability to create value in the world and be compensated fairly, to look forward to the future with hope, to feel empowered to create a better future for their future generations, to delight in the vastness of the human experience across cultures and history, to deeply understand and feel empowered to make ethical choices without the presence of bias, implicit or otherwise, and to harness their uniquely human potential to do or be or create something that is meaningful to them.

How Do We Create This More Human Future?

In the absence of a design and purposeful direction to create a better, more human future by leaders (like you), technological change will follow the path of the existing systems and processes in the world. The relationship between humans and machines, strained as it is, will become more strained. Work that has been dehumanized will become less human or be replaced entirely by mechanized systems. The most advanced technologies, capable of immense positive impact on the world, will continue to be nearly impossible to implement, and therefore only be available to those who have a significant amount of capital, and then only because its use has been justified as a means of generating more profit. This is not a disparagement of the people who lead the organizations that shape our world and our day-to-day experience; rather, it is pointing at train tracks and suggesting that, without a significant degree of effect and redesign of those tracks, the inbound train will follow the same trajectory, regardless of who is at the helm.

These challenges can be daunting. If any of them were simple to fix, they would already have been resolved. The investments in executives and their teams discussing partnership, brainstorming, and developing charters and proposing initiatives to resolve these challenges that have subsequently not moved forward, paired with the low rate of success for technological initiatives leveraging artificial intelligence and its adjacent emerging technologies, paints a bleak picture.

Fortunately, these challenges can be addressed, with positive impacts to our organizations, the people working within them, the communities they serve and in which they operate, and to society. How? By replacing the way that we approach solving problems.

This is one of the surprising findings that has led to writing this book. Eighty-seven percent of organizational leaders who have applied the best processes (or approaches to solving problems) available to them to implement machine learning, a subdiscipline of artificial intelligence, have been unsuccessful. The best processes available to them. We have inherited and optimized processes and systems designed in the Industrial Revolution that have been instrumental in architecting and solving twentieth-century challenges. Unfortunately, however, with the dramatic increase of complexity in the twenty-first century, these processes are no longer effective at leveraging the newest technologies.

These challenges with how we approach technology and the issues we face as a society are more intertwined than would appear at the surface, which will be demonstrated throughout this book. For now, I will share the blueprint this book will endeavor to provide leaders with to create a more human future through the successful implementation of artificial intelligence and the other technologies (Internet of Things, digital twins/simulations, robotics, and mixed reality) that comprise Autonomous Transformation.

The process of Autonomous Transformation to create a more human future is shown in Figure I.1.

Creating a more human future is not a proposed end product or byproduct of this process, nor is it a lofty aspiration. Rather, it is a practical element applied in each step of the above process, as will be examined in each section of the book.

In other words, if you have picked up this book in hopes of finding practical insights about applying artificial intelligence and its connected technologies and think the idea of creating a more human future sounds like, for lack of a better word, "fluff," this is still the book for you, and the important point I want to share with you is that creating a more human future is a practical component of how we implement artificial intelligence and its connected technologies-it is not an outcome at the end of the process, but integral to every step, as I will demonstrate throughout the book.

The first component of this is Profitable Good.

Figure I.1 The Autonomous Transformation Process

What Is Profitable Good?

Profitable Good is an equation: Profit + [positive human impact].

In this equation, profit retains its standard...