
Working With Difficult & Resistant Staff
Description
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Content
- Intro
- Acknowledgments
- Table of Contents
- About the Authors
- Preface
- Introduction: How Did They Get This Way?
- Chapter 1: The Underminers
- Chapter 2: The Contrarians
- Chapter 3: The Recruiters
- Chapter 4: The Challenged
- Chapter 5: The On-the-Job Retirees
- Chapter 6: The Resident Expert
- Chapter 7: The Unelected Representatives
- Chapter 8: The Whiners and Complainers
- Chapter 9: Defending Yourself and Next Steps
- Chapter 10: Influencing Your Staff Members' Behaviors
- References and Resources
- Index
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