Values-based Service for Sustainable Business
Lessons from IKEA
Published on 31. October 2008
144 pages
978-1-134-04756-7 (ISBN)
Description
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values based service for sustainable business.
The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.
The authors provide an overview of the history of IKEA and the social and environmental perspectives that have acted as driving forces for creating economic value. They go on to develop values-based service thinking within the areas of service experience, service brand, and service leadership. The book concludes by comparing IKEA to other values-based service companies (such as Starbucks, H&M, and Body Shop); from these reflections, the book presents the key principles for a sustainable, values-based service business.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Product notice
Reflowable
Illustrations
4 s/w Abbildungen, 4 s/w Tabellen, 4 s/w Zeichnungen
4 Tables, black and white; 4 Line drawings, black and white; 4 Illustrations, black and white
File size
0,35 MB
ISBN-13
978-1-134-04756-7 (9781134047567)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Book
03/2011
1st Edition
Routledge
€82.60
Shipment within 15-20 days
Book
10/2008
1st Edition
Routledge
€240.90
Shipment within 15-20 days
Persons
Bo Edvardsson is professor and Director of CTF-Service Research Center at Karlstad University, Sweden.
Bo Enquist is associate professor at CTF-Service Research Center at Karlstad University, Sweden.
Bo Enquist is associate professor at CTF-Service Research Center at Karlstad University, Sweden.
Content
1. Introduction, 2. Sustainable Business Embedded in History and Heritage, 3. Values Based Service, 4. Values-Based Service Experience, 5. Values-Based Service Brands and Marketing Communication, 6. Values-Based Service Leadership, 7. Values-Based Sustainable Service Business
