
Digital Era Governance
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Content
- Introduction: Information Technology and Public Policymaking
- 1: The Theory of Modern Bureaucracy and the Neglected Role of IT
- 2: Acquiring and Managing Government IT
- 3: The Comparative Performance of Government IT
- 4: Explaining Performance I: Government Institutions, New Public Management and Bureaucratic Cultures
- 5: Explaining Performance II: Competitive Tension and the Power of the IT Industry
- 6: Taxation: Re-Modernizing Legacy IT and Getting Taxpayers Online
- 7: Social Security: Managing Mass Payment and Responding to Welfare State Change
- 8: Immigration: Technology Changes and Adminstrative Renewal
- 9: New Public Management is Dead - Long Live Digital Era Governance
- Afterword: Looking Ahead on Technology Trends, Industry Organization, and Government IT
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