Real Communication
How To Be You and Lead True
1st Edition
Published on 16. April 2019
224 pages
978-0-7303-7050-5 (ISBN)
Description
Effective communication through authentic leadership
A rapidly evolving workplace and disruptive technologies have created a growing demand for transparency and authenticity in communication from business leaders. Yet many decision-makers find themselves far behind the curve when it comes to understanding and meeting the evolving expectations of employees and customers.
Real Communication: How to Be You and Lead True reveals how to guide and communicate in a way that is authentic and will help business leaders truly connect and engage with their teams, customers, and coworkers.
* Communicate more effectively
* Improve employee engagement
* Manage organisational changes
* Help teams cope with change
When employees trust their leaders, businesses thrive. In Real Communication you will find everything you need to implement new strategies, instill core values, and cultivate engagement.
More details
Other editions
Additional editions
Book
04/2019
1st Edition
Wiley
€21.00
Shipment within 10-20 days
Content
- Intro
- Real Communication
- CONTENTS
- THE REAL RAL
- REALLY BIG THANKS
- INTRODUCTION
- PART I Why you need to get REAL now
- CHAPTER 1 DECLINE IN TRUST
- Who do you trust?
- The birth of 'alternative facts'
- Faking it
- Trust me, it's important
- What does losing trust cost?
- Why it's so hard to rebuild trust
- CHAPTER 2 EVOLUTION OF EXPECTATIONS
- What do they want?
- Purpose
- Flexibility
- Connection
- In-time communication
- The communication conundrum
- Power employer to power employee
- CHAPTER 3 RISE OF JARGON
- Are we on the same planet?
- The impact of technology
- Oops, we did it again
- Say that again
- What are we hiding?
- Acceptance
- Avoidance
- Importance
- Is it ever acceptable to use jargon?
- CHAPTER 4 ADDICTION TO ACRONYMS
- Acronyms for ease and efficiency
- WTF are you talking about?
- Curse of knowledge
- Unnecessary acronym use (UAU)
- Just plain lazy
- Is it ever okay, OK or K to use acronyms?
- PART II How we get Real Engagement
- CHAPTER 5 COMMUNICATE CONCISELY
- Get your message write
- Stop wasting words
- Meet me on time (and make it worth my while)
- Be present when you present
- Respect participants' time
- Respect their situation
- Respect their culture
- CHAPTER 6 SHARE PERSONAL STORIES
- Just give me the facts
- The magic of story
- Create a connection and increase trust
- Influence your audience to make decisions
- Help your audience understand the message
- Make your story personal
- Write it out: Stories in written communication
- CHAPTER 7 VISUALISE INFORMATION
- The problem with PowerPoint
- A document crammed with information
- A script for the speaker
- A tool to hide behind
- Power your points instead
- Pictures and photos
- Props
- Videos
- Models, graphs and infographics
- CHAPTER 8 DELIVER YOUR CONTENT WITH IMPACT
- Fear and loathing in public speaking
- Breathe
- Get physical
- Visualise a positive outcome
- Do something different
- Choose clothes for confidence
- Stop hiding
- Involve everyone
- What about the f-bomb?
- Mastery matters
- Learn from the pros
- Own your genius
- Reflect and refresh
- Mind the gap: Replacing filler words
- PART III How we practise Authentic Leadership
- CHAPTER 9 USE REAL WORDS
- When a biscuit is not a biscuit
- Real passion
- Never forget to make them feel
- Their frame of understanding, not yours
- When jargon works
- CHAPTER 10 DEAL WITH WHAT'S REAL
- Real-world problems
- Dealing with excuses
- It's just not cricket
- A fucking monumental stuff-up
- Your feet need to follow your mouth
- CHAPTER 11 SHOW WHAT'S REAL TO YOU
- Australia takes to the skies
- A new zeal
- Your 'version 2.0'
- Who is in your corner of the court?
- The consequences of speaking up
- The spice of life
- To stand or not to stand?
- CHAPTER 12 KNOW WHAT'S REAL FOR OTHERS
- Politeness prolongs progress
- Power to the person
- Ask the question and hold the silence
- Listen and learn
- Show you care
- Connect and contribute
- Prioritising can take a crisis
- Be a role model
- CONCLUSION
- ARE YOU READY TO GET REAL?
- INDEX
- GRATITUDE
- Storytelling for business
- Conference speaking
- Thought leadership
- Advert
- EULA
