
Cross Cultural Competence
Description
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Reviews / Votes
"Dolan and Kawamura have firsthand experience about how to live across cultures. They brilliantly report their insights and turn them into tools that anyone charged to develop global leadership can readily use. This is a marvelous and useful book filled with ideas that will enable global leadership." (Dave Ulrich, Rensis Likert Professor, Ross School of Business, University of Michigan and Partner, the RBL Group). "Learning to work together as one global community is THE challenge of the 21st-century. Simon Dolan and Kristine Kawamura's Cross Cultural Competence goes a long way in supporting managers and MBA students alike in developing the skills that will not only make them successful, but will allow the world to succeed." (Nancy J. Adler, S. Bronfman Professor of Management, McGill University, Canada Author, International Dimensions of Organizational Behavior and Leadership Insight). "Truly, this book is an impressive gift to the world, offered by two cross-cultural experts whose own lives exemplify the cross-cultural competence needed in today's global workplace. Using clear and concise prose, the authors provide an array of engaging cases, activities, group exercises and other practical tools that can be used to promote the development of a diverse global talent pool that is capable of effectively working together and leveraging their diverse talents. Individual employees and organizations alike have much to learn and much to gain from this excellent guidebook." (Susan E. Jackson, PhD, Rutgers University, USA). "Globalization and intra-national diversity have highlighted the need for cross-cultural competence. Dolan and Kawamura have provided a useful guide to developing these critical skills to successfully navigate cross-cultural differences. This is a must read for leaders and aspiring leaders in the global context." (Rosalie L. Tung, Ming & Stella Wong Professor of International Business, Simon Fraser University, Canada and President-Elect of the Academy of International Business). "Cross Cultural Competence is a must read for anybody wanting to understand and develop their competencies in the global world of business. There are exciting exercises, case studies and innovative thinking that will make a huge difference to you and your business." (Professor Sir Cary Cooper, CBE, Lancaster University, UK).More details
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Content
- Front Cover
- Cross Cultural Competence
- Copyright Page
- Contents
- About the Authors
- Preface: Why a Field Guide and Training Manual?
- 1 Introduction to Cross Cultural Competence
- The Increasing Demand for Cross Cultural Competence
- The Solution: Cross Cultural Competence
- The Knowledge Base
- A Building-Block Approach
- The Journey Ahead
- Let's Begin
- 2 Preparing for the Cross Cultural Competence Journey
- Introduction
- Setting the Mood
- Invoking Cultural Awareness
- Creating the Learning Environment
- Building Trust
- Suggestions for Facilitating
- Suggested Program-Level Learning Objectives
- Knowing Thyself: Cultivating Cultural Awareness
- Distribute: Cross Cultural Competence Self-Inventory (20 minutes)
- Distribute: Goal Sheet and Actions Plans (10 minutes)
- Conclusion
- 3 Laying the Foundation for Developing Cross Cultural Competence
- Introduction
- Overview of the Program and Introductions
- Setting the Mood with Music
- Session: Workshop Kickoff (60-90 minutes, Depending on Number of Participants)
- Welcome the Participants
- Drivers, Risks, and Benefits of Cultural Difference in Organizations
- The Cultural Continuum and the Cross Cultural Competence Journey
- Agenda and Schedule
- Program Learning Objectives
- Participant Introductions
- Icebreakers: Video Experience and Music Reflection (40-60 minutes)
- Diversity in the Organization
- Diversity and Prejudice
- Our Cross Cultural Competence Model
- Cultural Awareness
- Cross Cultural Skills
- Cultural Values
- Cultural Practices
- Gaining Commitment
- Facilitating Self-inventory and Goal Setting (30 minutes)
- Conclusion
- 4 Why Organizations Need and Should Value Cross Cultural Competence
- Introduction
- Culture Clash
- Why We Need Cultural Competence
- The Business Case for Cross Cultural Competence
- Specific Benefits of Cross Cultural Competence
- Conclusion
- 5 Developing Cultural Awareness
- Introduction
- What Is Culture?
- Definition of Culture
- Proverbs: The Eternity of Cultural Awareness
- Culture Shock
- The Cultural Genogram
- Conclusion
- 6 Enhancing Cross Cultural Skills and Understanding
- Introduction
- Opening Exercise
- Experiencing Cultural Similarities
- Experiencing Cultural Differences.
- Hofstede's Dimensions of National Culture.
- Developing Proficient Cross Cultural Communication
- The Language of Context
- The Language of Time
- The Language of Space
- The Language of Things
- The Language of Agreements
- The Language of Friendship
- Principles of Effective Communication across Cultures
- A Close Encounter of the Cultural Kind
- Developing Cross Cultural Decision-Making Skills
- Developing Additional Cross Cultural Skills and Habits
- Flexibility
- Acceptance of Ambiguity
- Openness
- Acceptance of Differences
- Cultural Self-Confidence
- Security in One's Own Culture
- Humility
- Suspension of Judgment
- Desire to Learn from Others
- Interest in People
- Empathy
- Care
- Communication Skills
- A Spirit of Adventure
- Curiosity
- Creativity
- Emotional Intelligence
- Cultural Intelligence
- A Sense of Humor
- Interest in and Sensitivity to Style, Context, and Process, not just Substance, Content, and Goals
- Conclusion
- 7 Knowing and Aligning Cultural Values
- Introduction
- Diving into a Values Conflict
- The Complexity of Values
- Trends Impacting Culture and Values
- National/Social Trends
- Organizational Trends
- Personal Trends
- The Development of National Values
- A Nation's Constitution and Its Values
- How Are Organizational Values Formed?
- The Value of Alignment
- Alignment between Owners, Managers, and Members
- Alignment between Individual and Organizational Values
- The Gold Mine of Organizational Values
- Understanding the Management by Values System
- A Brief History of Management Systems
- What Does Progress Mean Today?
- The Unleashing of Human Potential through Management by Values
- Building Congruency with Organizational Values
- Overview of the Tri-axial Model of Managing by Values
- Economic-Pragmatic Values
- Ethical-Social Values
- Emotional-Developmental Values
- Creating Human and Organizational Potential through Congruency Building
- Are Ethical-Social Values Means or Ends in Themselves?
- Conducting the Management by Values Organizational Change Process
- Conclusion
- 8 Cross Cultural Negotiation
- Introduction
- Why Do We Need to Learn Cross Cultural Negotiation?
- Global M&A Activity
- Growth in World Trade
- World Trade Talks: Impasse in the WTO Doha Development Round
- What Is Negotiation?
- Getting What You Want
- Negotiation as Win-Win
- Information, Power, and Time
- Domestic versus Cross Cultural Negotiation
- So What Is Different about Cross Cultural Negotiation?
- Negotiation Principles
- The Complexity of Cross Cultural Negotiation
- The Complexity Model of Cross Cultural Negotiation
- Cultural Difference: The Conditions (The Big Frame)
- Culture Difference: Environmental Level (The Circles)
- Cultural Difference: The Negotiation Process (The Arrows)
- Cultural Difference: Goals and Results (The Inner Circles and the Star)
- Cultural Difference: Individual Behaviors (The Figures)
- Chinese
- Brazilians
- Indians
- Americans
- Pitfalls in Cross Cultural Negotiation
- The John Wayne Style of Negotiation
- How to be Successful in Cross Cultural Negotiation
- Principles of Successful Cross Cultural Negotiation
- First Negotiation Principle: Negotiate a Relationship, Not a Deal
- Second Negotiation Principle: Address Needs, Not Positions
- Third Negotiation Principle: Apply Participative, Creative Thinking
- Fourth Negotiation Principle: Use Objective Criteria
- The ABCs of Successful Cross Cultural Negotiation
- Conclusion
- 9 Developing Cross Culturally Competent Leaders and Managers
- Introduction
- What Is Leadership?
- The Need for Conscious Leaders and Conscious Leadership
- The Many Roles of Leadership: The LMMC Capability Model
- Leader versus Manager Roles
- Mentoring versus Coaching Roles
- The Theoretical Foundation for Developing Cross Culturally Competent Leaders
- The Cross Cultural Influence on Leadership
- An Array of Leadership Theories
- Contingency Theory
- Competency Theory
- The Cross Cultural Competencies Leaders and Managers Need
- Global Leadership Development Challenges
- Emotional and Social Capabilities
- A Contextual Understanding of Cross Culturally Competent Leaders
- The Context of Business Strategy and Structure
- Leadership Style and the Context of National Culture
- Working with Universal and Culturally Contingent Leader Characteristics
- Applying Cross Cultural Competence to Leadership Activities
- How to Manage Culturally Diverse Teams
- How to Handle Problems of Culturally Diverse Teams
- How Do You Set Up Multicultural Teams and Effectively Manage Them?
- Motivating and Inspiring People
- Potential Differences between Cultures
- How to Effectively Coach Someone
- Conclusion
- 10 Working with Cultural Practices
- Introduction
- Workshop Review
- Identifying Dreams and Opportunities
- The Power of Relationships, the Gifts of Travel, and the Insights of Place
- The Power of Relationships
- The Gifts of Travel
- The Insights of Place
- Conclusion
- References
- Instructor Resources
- Author Index
- Subject Index
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