
Improving Government Performance
Description
Alles über E-Books | Antworten auf Fragen rund um E-Books, Kopierschutz und Dateiformate finden Sie in unserem Info- & Hilfebereich.
This book provides practical and timely guidance to those trying to improve government performance. The focus of successful attempts, the authors argue, should be sustained evolution, not bursts of invention aimed at sweeping transformation. Specific proposals address ways to change government over the long term, ways to streamline bureaucracy, attract more resourceful and innovative workers, and make agencies more responsive to their customers, the citizens.
More details
Other editions
Additional editions

Persons
Content
- Cover
- Contents
- Introduction: Two Metaphors of Reform-Invention and Evolution
- 1. Thinking beyond the Rhetoric of Reform
- The National Performance Review
- An Incremental, Evolutionary, Experimental Process
- Some Lessons-and Some Temptations
- 2. The Evolution of the Federal Bureaucracy
- A Pattern of Agency-by-Agency Growth
- Functional Specialization and Boundary Problems
- 3. The Contemporary Critique of Bureaucracy
- The Risks of Bureaucratic Discretion
- Controlling Discretion through Executive and Legislative Means
- Controlling Discretion through Internal Procedures
- Worker Quality and Motivation
- Three Special Concerns
- 4. The Federal Government's Responsibilities
- Dividing the Job
- Reforming the Federal Procurement System
- Remaking the General Services Administration
- Revitalizing Federalism
- 5. Rebuilding Government Capacity
- Smarter, Not Bigger, Government
- Strengthening Financial Management
- Upgrading Technology
- Performance Budgeting
- Serving Customers and Total Quality Management
- 6. Streamlining the Bureaucracy
- Improving Middle Management
- Reducing the Number of Midlevel Political Appointees
- Consolidating Anachronistic Field Systems
- Reinstating the President's Reorganization Authority
- Coping at the Boundaries
- The Most Important Boundary of All
- 7. Deregulating the Civil Service
- Modernizing the Service in an Era of Proxy Government
- Attracting and Keeping the Best
- Remaking the Office of Personnel Management
- 8. Cultivating a Culture of Performance
- Culture and Institutional Leadership
- Risk Taking within the Federal Service
- Rebuilding Public Trust and Confidence
- Conclusion: Two Deficit Problems-Budget and Performance
- Notes
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- R
- S
- T
- V
- W
System requirements
File format: PDF
Copy-Protection: Adobe-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Install the free reader Adobe Digital Editions prior to download (see eBook Help).
- Tablet/smartphone (Android; iOS): Install the free app Adobe Digital Editions or the app PocketBook before downloading (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (only limited: Kindle).
The file format PDF always displays a book page identically on any hardware. This makes PDF suitable for complex layouts such as those used in textbooks and reference books (images, tables, columns, footnotes). Unfortunately, on the small screens of e-readers or smartphones, PDFs are rather annoying, requiring too much scrolling.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our eBook Help page.