Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum

Name: Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum | BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Krakow, Poland, September 1-6, 2024, Proceedings
Brand: Springer
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BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum, Krakow, Poland, September 1-6, 2024, Proceedings

Claudio Di Ciccio Walid Fdhila Simone Agostinelli Daniel Amyot Henrik Leopold Michal Krcál Monika Malinova Mandelburger Gregor Polancic Katarina Tomicic-Pupek Katarzyna Gdowska Thomas Grisold Piotr Sliz Iris Beerepoot Renata Gabryelczyk Ralf Plattfaut(Editor)

Springer (Publisher)

Published on 31. August 2024

XVI, 486 pages

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978-3-031-70445-1 (ISBN)

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Content

Intro
Preface
Organization
Contents
Blockchain Forum
Preface of the Blockchain Forum
Organization
Program Chairs
Program Committee
A Comprehensive Review of Multi-chain Architecture for Blockchain Integration in Organizations
1 Introduction
2 Background
2.1 Introduction to Blockchain Technology
2.2 Blockchain Interoperability and Multi-Chain Architecture
2.3 Enterprise Architecture and Organizational Perspectives
3 Methodology
4 Multi-chain Architectures for Blockchain Integration in Organizations
4.1 Layered Architectures
4.2 Service-Oriented Architectures
4.3 Enterprise Architecture Patterns
4.4 Interoperability Frameworks and Protocols
4.5 Organizational Models and Governance
5 Discussion and Conclusion
References
Transparent Transaction Ordering in Blockchain-Based Collaborative Processes
1 Introduction
2 Preliminaries and Related Work
2.1 Blockchain-Based Collaborative Processes
2.2 Fairness in Block Selection
2.3 Related Work
3 Transparent Transaction Ordering
3.1 Buffering Phase
3.2 Ordering Phase
3.3 Execution Phase
4 Evaluation and Discussion
4.1 Setup
4.2 Results
4.3 Discussion
5 Conclusion and Future Work
References
Interpreted and Confidential Execution of Process Choreographies on a Blockchain
1 Introduction
2 Zero-Knowledge Proofs and zk-SNARKs
3 Related Work
4 Confidential Execution of Process Choreographies
4.1 Choreography and Instance Representation
4.2 Instantiation
4.3 Transition Execution
4.4 Termination
4.5 zk-SNARK Proofs
5 Implementation and Evaluation
5.1 Performance Evaluation
5.2 Comparison to Related Work
5.3 Limitations and Future Work
6 Conclusion
References
Smart Contracts' Upgradability for Flexible Business Processes
1 Introduction
2 Preliminaries
2.1 Business Processes Change Patterns
2.2 Smart Contract Upgradability Patterns
3 Related Work
4 Research Method
5 Results
5.1 Base Case
5.2 Activity Delete
5.3 Activity Reposition
5.4 Activity Split
5.5 Smart Contract Upgradability Assessment for BPCPs
6 Discussion and Conclusion
References
Secure Proof Verification Blockchain Patterns
1 Introduction
2 Preliminaries
2.1 Blockchains and Blockchain Patterns
2.2 NI-ZKPs
2.3 Motivating Example
3 Related Work
4 Methodology
5 Secure Proof Verification Blockchain Patterns
5.1 General Secure Proof Verification Blockchain Pattern
5.2 Efficient Secure Proof Verification Blockchain Sub-pattern
5.3 Trustless Secure Batch Proof Verification Blockchain Sub-pattern
5.4 Interval Membership Verification Blockchain Sub-pattern
6 Discussion and Conclusion
References
The Cost of Executing Business Processes on Next-Generation Blockchains: The Case of Algorand
1 Introduction
2 Background
2.1 Algorand
3 Related Work
4 Preliminary Cost Model Analysis
4.1 Transaction Fees
4.2 Storage Fees
5 From BPMN Choreographies to Teal Applications
5.1 Multi-instance Execution in Teal
6 Evaluation
7 Discussion and Future Directions
8 Conclusion
References
BPMS Blockchain Technology Soft Integration For Non-tamperable Logging
1 Introduction
2 Related Work
3 Hard vs. Soft Integration
3.1 Hard Integration
3.2 Soft Integration
4 Implementing a Soft Integration Approach
4.1 Blockchain Platform Selection
4.2 Solution Architecture
5 Performance Evaluation
5.1 Methodology
5.2 Performance Evaluation
5.3 Complexity, Flexibility, and Security
6 Conclusion
References
Robotic Process Automation (RPA) Forum
Preface of the Robotic Process Automation (RPA) Forum
Organization
Program Chairs
Program Committee
From Screenshots to Process Models: Improving Activity Identification Through Screen Text
1 Introduction
2 Background
2.1 Robotic Process Mining and UI Logs
2.2 Image Hashing and the CLIP Model
3 Approach
4 Evaluation
4.1 Set-up
4.2 Results
5 Discussion
6 Related Work
7 Conclusions and Future Work
References
Designing the Organizational Reuse Environment - Enabling Citizen Developers to Reuse Process Automation Artifacts
1 Introduction
2 Method
3 Background
3.1 Low-Code Development and Citizen Developers
3.2 Reuse for Citizen-Developers
3.3 Transaction Cost Theory
4 Taking a Transaction Cost Perspective on Reuse
5 The Challenges of Reuse
6 Designing the Reuse Environment to Reduce Transaction Cost
7 Concluding Discussion
References
Measuring Complexity of Bot Models in Robotic Process Automation
1 Introduction
2 Related Work: Complexity in Software and Processes
3 Complexity Metrics for RPA Bot Models
3.1 Basic Complexity Metrics
3.2 Compound Complexity Metrics
3.3 Application to Example
4 Ontology-Based Complexity Analyses
5 Discussion and Conclusion
References
Decision-Making in Robotic Process Automation Programming and its Influence on Robotic Process Mining
1 Introduction
2 Related Work
3 Methodology
3.1 Interview Study Design
3.2 Interview Study Data Collection
3.3 Qualitative Coding Process
3.4 Thematic Saturation and Analysis Concepts
4 Findings
4.1 RPA Expertise
4.2 RPA Technology Capabilities
4.3 Technological Business Landscape
4.4 Process Knowledge
4.5 Domain Knowledge
5 Implications on Robotic Process Mining
5.1 Segmentation, Routine-Identification, and -Discovery Phases
5.2 Simplification and Aggregation Phases
5.3 Bot Compilation - RPA Operation Selection
5.4 Bot Compilation - Run-Time Environment
6 Conclusion
References
Democratizing Robotic Process Mining: A Conceptual Framework for User Actions, Tasks, and RPA Bots
1 Introduction
2 Related Work and Example
3 A Taxonomy of User Interactions
3.1 Literature Review on Low-Level User Actions
3.2 Conceptualization of Low-Level Actions
4 Conceptualization of UI Logs and RPA Bots
5 Usage Scenarios of the Conceptualization
5.1 Identify Equal Processes in Different Applications
5.2 Reusability of Implemented RPA Bots
5.3 Generalization of RPM Logs
6 Discussion and Conclusion
References
Central and Eastern European (CEE) Forum
Preface of the Central and Eastern European (CEE) Forum
Organization
Program Chairs
Program Committee
Telemedicine and BPM in Cardiac Rehabilitation: A Comprehensive Post-Myocardial Infarction Care Program Case Study
1 Introduction
2 Methodology
3 Related Work
3.1 BPM in Chronic Disease Management
3.2 Cardiovascular Diseases (CVD) and Cardiac Rehabilitation (CR)
3.3 Telemedicine, Data Significance, and AI Capabilities
4 Changing Diagnostic and Therapeutic Processes in Cardiac Rehabilitation: A Case Study
4.1 Monitoring the Condition of Cardiac Patients
4.2 The Course of the Therapeutic Process for Cardiovascular Diseases, with a Focus on Cardiac Telerehabilitation
4.3 Benefits of Implementing the KOS-Zawal Program
5 Conclusions
References
Adapting to the Dynamic Nature of Business Processes in the Digital Age
1 Introduction
2 Theoretical Background
3 Material and Methods
3.1 Research Design
3.2 Sample Selection
4 Results
4.1 Assessment of Process Diversity
4.2 The Relationship Between the Significance of Business Processes in Organizations and Their Nature
4.3 The Relationship Between the IT Tools Used in the BPM and the Nature of the Processes
5 Conclusions
References
Enhancing Business Process Management Through Nature Assessment: Development and Deployment of the Business Process Nature Assessment Tool
1 Introduction
2 Methodology
3 Business Process Nature Assessment Framework
4 The Business Process Nature Assessment Tool
4.1 Tool Requirements
4.2 IT Architecture of BPNAF Tool
4.3 BPNA Tool User Interface
5 Illustrative Case Study
6 Conclusions
References
Adapting to Change: Employees Ambidexterity as a Driver for Operational Adaptability and Organizational Development
1 Introduction
2 Research Framework and Hypothesis Development
2.1 Contextual Ambidexterity
2.2 Operational Agility
2.3 Business Performance
2.4 Value Co-creation
3 Method
3.1 Sample and Data
3.2 Measurement
4 Results
5 Discussion
6 Conclusions
Specification of the measurement model (results of the confirmatory factor analysis)
References
Role and Application of OMG Notations in IT: Analysis and Survey on the Effectiveness of Business Notations Among IT Companies in Poland
1 Introduction
2 Analysis of the Use of Diagrams and Tools for Modeling
3 Survey on the Purpose of Using Specific OMG Notation Models
3.1 Analysis of Survey Results
4 Summary
References
Extending CMMN for Effective Management of Data in Knowledge-Intensive Processes
1 Introduction
2 Related Work
3 Case Management Model and Notation (CMMN)
3.1 CMMN Metamodel
3.2 Visual Notation
3.3 Applications
4 Dublin Core
5 Extension of CMMN with Dublin Core Support
5.1 Design Science Research Method
5.2 Extending the CMMN Structure
5.3 Visual Extension
5.4 Demonstration
6 Discussion
6.1 Limitations and Future Work
7 Conclusion
References
Educators Forum
Preface of the Educators Forum
Organization
Program Chairs
Program Committee
Application of the Flipped Learning Methodology at a Business Process Modelling Course - A Case Study
1 Introduction
2 Pilot Flipped Learning Implementation
2.1 Case Study: Flipped Learning at the Business Process Modelling Course
3 Research Methodology and Analysis of Outputs
4 Conclusions
References
Project-Based Learning in BPM: Lessons from Flipped Classroom vs. Lecture-Based Instruction
1 Introduction
2 Courses Design
2.1 Course Variant 1
2.2 Course Variant 2
3 Outcome and Lessons Learned
4 Conclusion
References
Relevance of Topics in Workflow-Based Student Projects
1 Introduction
2 Methodology
2.1 Teaching Setup
2.2 Student Questionnaire
3 Results
3.1 Topic Related Results
3.2 Results as a Basis for Decision-Making
4 Conclusions
References
From Design to Evaluation: Students Experiencing the BPM Lifecycle Hands-on
1 Introduction
2 Course Design
3 Course Structure and Content
3.1 Design and Analysis
3.2 Configuration
3.3 Enactment and Evaluation
4 Feedback and Lessons Learned
5 Conclusion
References
Enabling BPM Competencies Through Real-Life Student Consulting Projects
1 Introduction
2 Real-Life Student Consulting Projects
2.1 Our Approach
2.2 Underlying Didactic Principle
3 Project Example - Introducing Business Process Management at Glaroform AG
4 Lessons Learned for Educators
5 Conclusion
References
Towards an E-Learning Approach for Declarative Process Modeling
1 Introduction
2 Preliminaries and Related Work
2.1 Declarative Process Models
2.2 Existing Studies on DPM Understanding
3 Approach Overview and Basic Concepts
4 Artifact Relations and Resulting Scenarios
4.1 Model Satisfaction
4.2 Inference, (Hidden) Dependencies and Redundancy
4.3 Inconsistency
4.4 Matching Representations
5 Summary and Conclusion
References
Order Selection Methodology of OMG Diagrams in Teaching Designing Information Systems
1 Introduction
2 Related Works
3 Preliminaries
4 Steps of the OMG Diagram Ordering Algorithm
5 Algorithm Results Analysis
6 Conclusions
References
Comprehension of (Business) Process Models via Tokens: An Eye-Tracking Approach
1 Introduction
2 Extant Literature
3 Methodology
4 Data Analysis Results
5 Discussion: Results, Limitations, and Future Work
References
Teaching Enterprise Resource Planning Systems and Business Process Management in Tandem Using the Enterprise Online Guide
1 Introduction
2 Structure of the Enterprise Online Guide
3 Teaching ERP Using Business Process Models
4 Lessons Learnt
5 Conclusion
References
Can Business Process Design Space Help Students Generate Innovative Process Redesign Ideas?
1 Introduction
2 Related Works
3 Free Experiments Using BPD-Space
3.1 Selecting the Case Study
3.2 Experiment Preparation
3.3 Conducting the Experiments
4 Results of Experiments Using BPD-Space
4.1 Diversity of Dimensions and Layer of Ideas
4.2 Innovativeness of Ideas
5 Discussion and Lessons Learned
6 Conclusion
References
Beyond Traditional Learning: The LLM Revolution in BPM Education at University
1 Introduction
2 LLMs in Educational Processes
2.1 State of the Art in Using LLMs for BPM Tasks
3 Study Design
4 Results and Discussion
4.1 Students Scores vs Answer Key from the Textbook
4.2 GPT3.5 vs GPT 4o in Solving the Tasks
4.3 Grading Student Works by ChatGPT
4.4 Statistical Evaluation
5 Conclusions
5.1 Educators Implications
References
Fostering BPM Learning Through PBL: Development and Application of an Educational Framework
1 Introduction
2 Literature Review
3 Method
3.1 Phase 1 -Development of the PBL-BPM Educational Framework
3.2 Phase 2 - Application of the PBL-BPM Educational Framework
3.3 Phase 3 - Evaluation of Students' Perception of the Didactic Strategy and Learning Obtained After Applying the PBL-BPM Educational Framework
4 Results and Discussions
4.1 Phase 1 - Development of the PBL-BPM Educational Framework
4.2 Phase 2 - Application of the PBL-BPM Education Framework
4.3 Phase 3 - Evaluation of Students' Perception of the Didactic Strategy and Learning Obtained After Applying the PBL-BPM Education Framework
5 Final Considerations
References
Industry Forum
Preface of the Industry Forum
Organization
Program Chairs
Program Committee
Building Organizational Process Mining Capability: Experiences at a Global Gaming Company
1 Introduction
2 The CoE and Its Process Mining Vision
3 The CoE's Process Mining Journey
4 Lessons Learned
5 Conclusion
References
Implementing a Process Mining Framework in a Large Commercial Bank Lessons Learned
1 Introduction
2 Road to Adoption of Process Mining in mBank
3 Process Mining Approach
4 Implementation of Process Mining Framework
4.1 Data Quality Challenges
4.2 Data Availability Challenges - Task Mining Experiments
5 Organizational Perspective
5.1 Assesment of Organizational Adoption of Process Mining
5.2 Business Process Management - Development of the Holistic Approach
6 Conclusion
References
The Quest for the Comprehensive Customer Journey - A Case Study from a C2C Marketplace
1 Introduction
2 Case Study
2.1 Outside-in Perspective
2.2 Inside-Out Perspective
3 Outcomes
3.1 Outcome of First Analysis Iteration
3.2 Outcome of Second Analysis Iteration
4 Conclusion
References
From Data to Actionable Insights: Utilizing AI and Process Mining in Manufacturing Processes
1 Introduction
2 Problem Statement
3 Research/Methodological Background
3.1 Related Literature
3.2 Methodology
4 Case Study and Lessons Learned
4.1 Lesson Learned
5 Conclusion
References
LLM4PM: A Case Study on Using Large Language Models for Process Modeling in Enterprise Organizations
1 Introduction
2 Organizational Context and Problem Statement
3 Research and Methods
3.1 Artifact Definition
3.2 Artifact Implementation
3.3 Artifact Evaluation
3.4 Dissemination and Communication of the Results
4 Key Findings and Lessons Learned
4.1 Preliminary Interviews: What Do Hilti Process Modellers Want?
4.2 Evaluation: What Do Hilti Process Modellers Say About PRODIGY?
4.3 Operating Model: How Should PRODIGY Be Used in Practice?
5 Significance and Relevance in Research and Practice
6 Discussion: Scope and Limitations
7 Conclusions
References
Author Index

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Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum

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