'Developing, testing and implementing QA instruments'
Emerald Group Publishing Limited
Published on 3. May 2016
112 pages
978-1-78635-454-9 (ISBN)
Description
In this ebook we explore state-of-the-art quality assurance (QA) instruments, notably how they're constructed, tested and used. What's especially refreshing about the articles described in this collection is their customer-centred focus and how thorough authors test their data collection and modelling instrument's psychometric properties. Customer-focused QA measures, understandably, are foremost in our readers' minds not least because healthcare has two customers: (i) internal; i.e., our employee colleagues and (ii) external; i.e., the patient. Although patients are the paramount customer, we'd be hard pressed to separate and ignore the internal customer not least because there's an old saying in all large organisations: culture eats strategy for breakfast, which is particularly true when implementing continuous quality improvement (CQI) projects. Involving front-line staff in CQI initiatives, therefore, is imperative if projects are to succeed.
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Persons
Content
- Cover
- Editorial advisory board
- Editorial
- Seizing opportunities for change at the operational level
- Measuring quality in community based housing support - the QPC-H instrument
- Reduced time from diagnosis to stone-free status in patients with ureteral calculi
- Measuring healthcare productivity - from unit to system level
- Measuring patient-perceived hospital service quality:a conceptual framework
- Measuring patient satisfaction in complex continuing care/rehabilitation care
- Healthcare quality maturity assessment model based on quality drivers
- Monitoring operating room turnaround time:a retrospective analysis
