
Mastering Organizational Change Management
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Content
- Front Cover
- Title Page
- Copyright
- Dedication
- Contents
- About the Author
- WAVTM
- Introduction
- Myths and Misconceptions About Organizational Change and Organizational Change Management
- Attitudes
- Approaches
- Impact of Change on Culture and Morale
- Inertia
- Building a Grassroots Movement
- Change Management-Bracing for Impact
- Change Management-Hitting the Wall
- Change Management-in the Aftermath
- Beyond RACI: Getting Sponsors, Business Owners, and User Groups Involved
- RACI Matrix
- Why Some People Contribute and Why Others Don't
- Why Opportunity Alone Does Not Equal Contribution and Increase Participation
- Types of Participation
- Creating the Right Conditions Increases Participation
- Informational Activities
- Input Funnels
- The Change Agent as Facilitator
- Reference
- Chapter 1: The Barriers to Change
- Internal Barriers
- Fear
- Trust
- Control
- Apathy
- Insecurity
- Motivation
- Learned Helplessness
- Change Fatigue
- External Barriers
- Change Complexity
- Lack of Clear Vision
- Lack of Clear Direction
- Mismanaged Expectations
- Lack of Capability and Capacity
- Reference
- Chapter 2: The Reasons for Change
- Burning Platform
- Continuous Improvement (Evolution)
- Facilitate Growth
- Scaling Back Operations
- Mergers and Acquisitions
- References
- Chapter 3: Interpreting the Language of Change
- The Language of Change
- Listen: To Understand
- Active Listening
- What People Say and Why
- Attitude Is Everything
- Self/Ego-expressive
- Adaptive
- Ego-defensive
- Positive, Negative, and Neutral Attitudes
- Speak: Being Understood
- What We Say, How, and Why
- Semantics
- Ambiguous Statements
- Built-in Assumptions
- Directive
- Implicit Cases
- Negation
- Scope of Action
- Time Reference Ambiguity
- Messaging Mediums
- Consultation
- References
- Chapter 4: The Process of Change
- Internal Change: How Individuals Change Themselves
- Acknowledge and Accept Change
- Be Willing to Change
- Have Knowledge and Confidence
- Move from Inconsistent to Consistent Application of the Changes
- Internalization: How People Prepare
- 5 Stages of Grief
- Visualizing Success
- Jetty Jumping
- How People Change
- Overcoming Learned Helplessness
- Getting (and Feeling) Support
- How People Incorporate Change into Their New Role
- Try It, Buy It, Use It
- External Change: How Organizations Change Individuals
- Communicate Proposed Changes and Rationale
- Setting and Managing Expectations
- Engage People in Change
- Provide Opportunities for Knowledge Transfer and Building Confidence
- Quick Wins and Pilot Projects
- Provide Ongoing Support
- Provide Positive Reinforcement and Governance
- Demonstrate the Effectiveness of the Change Efforts (Before, During, and After)
- References
- Chapter 5: Understanding the Business
- Understanding the Business Ecosystem
- Business Model
- Dimensions of the Business Model
- Key Relationships
- Relationship to Customers and Clients
- Relationship to Partners and Vendors
- Relationship to Competition
- Relationship to Industry
- Organizational Structure
- Understanding the Business Climate
- Business Vision/Mission
- Performance-based Organizations
- Level of Job Satisfaction
- Culture
- Level of Intimacy
- Level of Trust
- A Note About Trust
- How Does Trust Influence Culture?
- How Will Trust Influence Change Reactions?
- How Will Trust Influence Recovery from Change Shock?
- How Will Trust Influence Adoption?
- Behaviors that Build Trust
- Profit-based Organization
- Brand Strength
- Customer Loyalty
- References
- Chapter 6: Understanding the Change
- Business Goals and Drivers
- Change Scorecard
- People
- Culture
- Capacities
- Capabilities
- Organizational Structure
- Roles and Responsibilities
- Process
- Types of Processes
- Learning Curve
- Demographics
- Technology
- Demographics
- Learning Curve
- Chapter 7: Who Is Impacted by the Change
- Stakeholder Needs Assessment
- Key Activities
- Stakeholder Groups
- Stakeholder Impact Assessment
- Reference
- Chapter 8: OCM Approaches
- Aerobic versus Anaerobic Systems
- ADKAR
- Key Activities
- Kotter: The 8-Step Model
- Key Activities
- IIEMO
- Inform
- Involve
- Evolve
- Maintain
- Observe
- AIDA
- Attention
- Interest
- Desire
- Action
- Reference
- Chapter 9: Organizational Change Manager Techniques
- VISIONING
- Vision Statement
- Mission Statement
- Communication Architecture
- Artifacts
- Plans
- Tools
- Policies
- Needs Assessment
- Impact Assessment
- Road Mapping
- Key Activities
- Kaizen Events
- Skunk Works
- Hackathons
- Key Activities
- Quick Wins
- Key Activities
- Determining the Learning Path
- Key Activities
- Celebrating Successes
- Specific Communication Campaigns
- Key Activities
- Networks and Practice Communities
- Mentors, Champions, and Evangelists
- Workshops
- Facilitator's Role
- Forums
- Gamification and OCM
- How Do You Incorporate Gamification into Your OCM?
- References
- Chapter 10: How to Measure Success
- Before: Setting up for Transformation Success
- Defining Standing Measures
- Determining Shifting Measures
- Impacts of the Problem
- Change Scorecard
- Key Activities
- During: Reevaluating Progress and Achieving Milestones
- After: Verify and Finalize Results
- What Was Accomplished?
- Which Techniques Were the Most/Least Successful?
- How Much Did the Change Management Activities Cost?
- References
- Chapter 11: Creating a Winning Organizational Change Management Strategy
- Business Climate
- How Does It Tie into the Strategy?
- Ecosystem
- How Does It Tie into the Strategy?
- Business Readiness
- How Does It Tie into the Strategy?
- Elements of a Winning Organizational Change Management Strategic Plan
- Laying the Groundwork
- Goals, Objectives, and Primary Focus Areas
- Determine Change Initiatives
- Methodology/Approach Selection
- Change Governance: Measurement and Accountability
- Chapter 12: Adopting a Culture of Change
- Attributes of a Change-ready Culture
- Transparency
- Opportunity
- Influence
- Personal Ownership
- Job Satisfaction
- Layers of Change
- Strategic Change
- Tactical Change
- Hiring Change-ready Resources
- Change Fatigue
- Index
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