
Service Leadership Theory: Origin and Nature
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Content
- Intro
- Contents
- Introduction
- Chapter 1
- The origin and nature of the service leadership theory
- Introduction
- Acknowledgments
- References
- Section 1: Service leadership theory
- Chapter 2
- Origin, development and assertions of service leadership theory
- Abstract
- Introduction
- Our study
- Data analysis
- Initial sense of leadership developed in childhood
- Leadership values practiced at DHL
- Theory development (5 dynamics of entrepreneurship model)
- Establishment of Hong Kong Institute of Service Leadership and Management (HKI-SLAM) and theory development
- Fung Service Leadership Initiative for eight UGC-funded universities in Hong Kong
- Why Chung proposed the SLT?
- Gaps between what the schools teach and what societies need
- Existing leadership models fail to address what the societies need
- What are the key propositions of the SLT?
- Service centric
- Emphasis on a person's character in leadership
- Separate management from leadership
- Discussion
- Acknowledgments
- References
- Chapter 3
- Humanistic leadership in service economy
- Abstract
- Introduction
- Interviews with Dr. Po Chung and his colleagues
- Theme 1: Leading people in service economy is to motivate and develop them
- Theme 2: Leaders should be people-oriented and help followers to flourish
- Theme 3: A belief of "everyone can be a leader"
- Theme 4: Positive organizational outcomes of people-oriented culture
- Discussion
- Acknowledgments
- References
- Chapter 4
- Moral character in the service leadership theory
- Abstract
- Introduction
- A service era
- The service leadership theory
- Our study
- Data collection
- Data analysis
- Our findings
- The requirement of a service economy
- The positive outcomes of moral character
- Negative outcomes when there is a lack of moral character
- The conceptualization of moral character in the SLT
- The emphasis of moral character in the organization culture of DHL International
- Practices identifying one's character in the personnel decision-making process
- Practices promoting moral knowledge and climate
- Discussion and conclusion
- Acknowledgments
- References
- Chapter 5
- The dark side of leadership in the service leadership theory
- Abstract
- Introduction
- Our study
- Our findings
- RQ1: Why do we prevent the dark side of leadership in the service economy?
- Destructive interpersonal skills of a leader repel colleagues and undermine organizational effectiveness
- Self-centered leadership erodes team morale and sabotages supportive working environment
- The dark side of leadership restricts personal career development
- RQ 2: What is the dark side of leadership according to the SLT?
- It is a narrow road to eschew dark leadership constructs
- Many dark leadership constructs are the antithesis of Confucian virtues
- RQ 3: How does DHL prevent the dark side of leadership in practices?
- Discussion
- Acknowledgments
- References
- Chapter 6
- Caring leadership in service economy
- Abstract
- Introduction
- Our study
- Data collection
- Data analysis
- Findings
- Theme 1: Caring is to allow followers to make mistakes and learn from mistakes, and caring leadership is practiced through the master-apprentice approach
- Theme 2: Caring for others can be beneficial for oneself
- Theme 3: Caring leadership increases employees' loyalty and fosters a better team
- Theme 4: Caring leadership brings benefits to employees and the organization
- Discussion
- Acknowledgments
- References
- Chapter 7
- The role of trust in the service economy
- Abstract
- Introduction
- Definition and nature of trust in the leadership literature
- Nature of trust in leadership styles
- Determinants of trust in leadership
- Impact and outcomes of trust in leadership
- Limitation of the existing literature
- Service leadership theory proposed by Dr. Chung
- Our study
- Analyses of interview data and written texts
- Findings
- Theme 1: Definition and nature of trust
- Theme 2: Determinants of trust
- Theme 3: Importance of trust in the service economy
- Theme 4: Outcomes of trust
- Discussion
- Definition and nature of trust
- Determinants of trust
- Outcomes of trust
- Acknowledgments
- References
- Chapter 8
- Self-leadership in the service leadership theory
- Abstract
- Introduction
- Conceptualization of self-leadership
- Self-leadership, psychological and physical health, and job performance
- Self-leadership and leadership development
- Research gaps
- Research questions
- Our study
- Data collection
- Data analysis
- Findings
- Theme 1: Self-leadership is an indispensable type of service in the SLT
- Theme 2: Constant practice of self-leadership contributes to the development of service leadership attributes
- Theme 3: Development of self-leadership requires self-reflection and a life-long learning mindset
- Fostering a life-long learning mindset
- Theme 4: Organizations should highlight a culture that cultivates self-leadership
- Organizations should provide wide access to learning and development opportunities
- Discussion and conclusion
- Acknowledgments
- References
- Chapter 9
- The Fung Service Leadership Initiative in Hong Kong
- Abstract
- Introduction
- Li & Fung Service Leadership Initiative (SLI) and the Hong Kong Institute of Service Leadership and Management (HKI-SLAM)
- Achievements of the Fung SLI
- City University of Hong Kong (CityU)
- Hong Kong Baptist University (HKBU)
- Lingnan University (LU)
- The Chinese University of Hong Kong (CUHK)
- The Hong Kong Institute of Education (HKIEd) which was renamed "Education University of Hong Kong" in 2016
- The Hong Kong University of Science and Technology (HKUST)
- The University of Hong Kong (HKU)
- The Hong Kong Polytechnic University (PolyU)
- What PolyU has achieved in Fung Service Learning Initiative?
- Conclusion
- Acknowledgments
- References
- Section 2: Acknowledgments
- Chapter 10
- About the editors
- Chapter 11
- About the Department of Applied Social Sciences, The Hong Kong Polytechnic University, Hung Hom, Hong Kong
- Education
- Research
- Community service
- Students
- Faculty and teaching
- Chapter 12
- About the National Institute of Child Health and Human Development in Israel
- Mission
- Service and academic activities
- Research activities
- National collaborations
- International collaborations
- Targets
- Contact
- Section 3: Index
- Index
- Blank Page
- Blank Page
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