Navigating Conflict
Tools for Difficult Conversations
Published on 10. October 2022
210 pages
978-1-63742-339-4 (ISBN)
Description
Navigating Conflict: Tools for Difficult Conversations is perfect for readers who want positive outcomes from personal, professional, and workplace challenges.
From reading this powerful guidebook, you'll gain:
- A step-by-step roadmap for handling conflict and tough and touchy situations
- Strategies for effectively handling yourself under fire
- Tools for dealing with toxic individuals, personality conflicts, office politics, and problematic family situations
- Field-tested skills, strategies, tools. and tactics for every type of conflict
- Assessment inventories and action steps they can use to assess and perfect their skills
Readers will find engrossing real-life stories; skills, strategies, and tactics they can immediately use, and will walk away knowing exactly how to achieve the results they want regardless of the other person's skills or behavior.
More details
Other editions
Additional editions
Book
11/2022
Business Expert Press
€25.50
Shipment within 10-20 days
Person
Dr. Lynne Curry is the author of the best-selling books, Beating the Workplace Bully and Managing for Accountability. Founder of workplacecoachblog, she is an internationally recognized trainer, executive coach and management consultant who has worked directly with more than 4,300 organizations in thirteen states and four countries.
Content
- Cover
- Halftitle
- Title
- Copyright
- Dedication
- Description
- Contents
- Testimonials
- Foreword
- Acknowledgments
- Part 1: The Payoff
- Chapter 1: The Promise: Tools for Difficult Conversations
- Chapter 2: The Price You Pay for Avoiding Conflict
- Chapter 3: What Stops You From Handling Conflict?
- Chapter 4: Courage Is Your Partner
- Part 2: Toughening Up
- Chapter 5: Learning to Handle Yourself Under Fire
- Chapter 6: Creating the "You" Who Stands Up for Yourself
- Chapter 7: Teflon Yourself to Criticism
- Chapter 8: Develop Your Arsenal for Counteracting Attacking Comments
- Part 3: Your Tool Chest: Skills and Tactics for Defusing 75 Percent of Conflicts
- Chapter 9: Listening As If You Mean It
- Chapter 10: The Rapport Tool
- Chapter 11: Conflict-Resolution Questions: How to Effectively Question to Surface Key Issues Without Offending or Pushing Buttons
- Chapter 12: Bringing Issues Up So They Can Be Resolved
- Part 4: Successful in Conflict: Strategies, Skills, and Tactics
- Chapter 13: Exploring Your Stories So You Don't Trip Over Them
- Chapter 14: Owning Your Part So It Doesn't Muddy the Discussion
- Chapter 15: The Most Effective Way to Start a Conflict Discussion
- Chapter 16: Make It Through Unscathed When Dealing With Toxic Individuals
- Chapter 17: Keeping the Conflict Discussion Productive
- Chapter 18: If You Sense Fear or Anger Rising
- Chapter 19: The Right Way to Apologize
- Chapter 20: Conducting an After-Conflict Assessment
- Chapter 21: Unraveling Conflict: Conflict Diagnosis: Mediating and De-escalating Conflict
- Part 5: Going Deeper
- Chapter 22: Assessing Your Conflict Style
- Chapter 23: Digging Into Where Much Conflict Begins: The Drama Triangle
- Chapter 24: Personality Conflicts Decoded: Explaining People Who Drive You Crazy and the Ones You Drive Crazy
- Part 6: Handling Specific Conflicts: Fixes That Work
- Chapter 25: Seven Strategies for Nuking Energy Vampires and Judgmental Critics
- Chapter 26: Snappy Comebacks When You Need Them
- Chapter 27: When a Sniper Won't Let Up
- Chapter 28: When You're Thrust Into an Important Role in Which Your Ability to Navigate Conflict Might Mean Life or Death
- Chapter 29: Let Go of What You Can't Control
- Chapter 30: When You're Up Against a Street Fighter
- Chapter 31: When You're Chairing a Meeting and a Hothead Challenges You
- Chapter 32: Resolving Conflicts in a Virtual Work Environment
- Chapter 33: Defeating a Verbal Attacker's Three Favorite Weapons
- Part 7: Finishing Touches
- Chapter 34: Your Game Plan
- Chapter 35: Just in Time
- Resources
- About the Author
- Index
- Adpage
- Backcover
