Smart Solution Book, The
Description
- Frame problems so they can be solved
- Find a solution to even the most intractable problem
- Enjoy the process of problem solving, whether alone or in collaboration with others
- Become more creative in your thinking so that, over time, solutions begin to present themselves
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Person
David Cotton spent 21 years with Arthur Andersen and PwC before becoming a freelance trainer in 2002. He has worked in four continents and more than 40 countries, delivering a wide range of training in management, leadership, communication skills, business networking, confidence building, dealing with difficult people, change management, business strategy, coaching and mentoring.
David's clients span local and national government and nearly every industry sector and include the European Parliament, European Commission and many of its agencies, the United Nations, BBC, Syrian Ministry for Foreign Affairs, Russian Federal Commission, Croatian MOD, PwC, most of the major Middle Eastern oil and gas companies, Manchester Business School and many others.
He has published scores of articles and more than a dozen books, including Key Management Development Models (FT Publishing, 2015).
Content
- Part 1 - Which tools to use and when
- Part 2 - Problem solving essentials
- Part 3 - Problem solving techniques for individuals and small groups
- 1. Force field analysis and graphical force field analysis
- 2. Tough questions
- 3. Ritual dissent (and ritual assent)
- 4. Brain-friendly brainstorming
- 5. Reverse brainstorming
- 6. Procrastination
- 7. Cartesian logic
- 8. Brainwriting
- 9. Individual and collective mind mapping
- 10. Structured walkthroughs
- 11. Life through a lens
- 12. Nominal group technique
- 13. GROW for problem-solving
- 14. Head/Heart-Push/Pull
- 15. Osborne-Parnes critical problem solving process
- 16. Appreciative inquiry
- 17. Competitive ideas
- 18. Why not?
- 19. MUSE
- 20. Ishikawa fishbone diagrams
- 21. Deming's PDSA Cycle (The 'Shewhart Cycle')
- 22. 3D stakeholder mapping
- 23. Two words technique
- 24. The association grid
- 25. Delphi technique
- 26. Lotus blossom technique
- 27. Photographic associations
- 28. Random word technique
- 29. Challenging assumptions
- 30. Metaphorical problem-solving
- 31. Who else has solved this problem?
- 32. How-How?
- 33. The 5 Whys/Question Everything
- 34. Jelly Baby Tree
- 35. Future shock
- 36. What if?
- 37. What if we didn't?
- 38. Reframing
- 39. Ripple effect (systems thinking)
- 40. What I need from you
- 41. Concentration diagrams
- 42. Pareto analysis - simplified version
- 43. Solution effect analysis
- 44. The work map
- 45. Competing values framework
- 46. Timelining
- 47. One question
- 48. Peer assist
- 49. Action learning
- 50. Story circles
- 51. Swim Lane diagrams (Rummler-Brache diagrams)
- Part 4 - Large group problem solving techniques
- 52. Crawford's Slip
- 53. Charrette Procedure
- 54. Starbursting
- 55. Open space
- 56. World café
- 57. Pro-action cafe
- Part 5 - Problem solving business games
- When and how to use business games
- 58. Retirement speeches
- 59. Convince me
- 60. Evolution
- 61. It's in the news
- 62. The trial
- 63. Tortoise and hare
- 64. Art gallery
- 65. Proverbial problem solving
- 66. There are no rules
- 67. Documentary
- 68. Pitch Perfect
- Part 6 - Sharing and implementing solutions
