Mastering System Center 2012 Operations Manager
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Introduction xxiii
Part 1 . Implementation and Administration 1
Chapter 1 . Overview of Operations Management 3
Understanding IT Service Management 3
Exploring ITIL 4
Exploring the MOF 6
Exploring the Dynamic System Initiative 11
Tying It All Together 12
Defining Operations Management 19
Systems Management 20
Operations Management 20
The Bottom Line 21
Chapter 2 . Installing Operations Manager 2012 25
Planning the Operations Manager Environment 25
Infrastructure Planning and Design Guides 26
Sizing Helper Tool 27
Operations Manager Building Blocks 28
Management Group 29
Management Server 29
Resource Pools 31
Operations Manager Agent 31
Gateway Server 32
Operations Console 34
Web Console Server 34
Reporting Server 35
Operational Database 36
Operations Manager Data Warehouse 36
Management Packs 36
Audit Collection Services 37
ACS Collector 38
ACS Forwarder 39
ACS Database 39
AEM File Share 39
Installing 40
Prerequisite Checker 40
Environmental Prerequisites 41
Hardware Prerequisites 42
Software Prerequisites 42
Firewall Prerequisites 51
Required Service Accounts 53
Required Groups 55
Installation Example Network 56
Introducing the Example Network 56
Installing the First Management Server 57
Installing the Operations Manager Console 63
Installing Operations Manager Reporting 65
Installing the Operations Manager Web Console 71
Installing the Second Management Server 74
Installing a Gateway Server 76
Installing ACS 84
Upgrading to System Center Operations Manager 2012 92
Upgrade Prerequisites 92
Deciding the Upgrade Path 93
Upgrade Path Checklists 93
The Upgrade Wizard 94
Notes from the Field-Upgrade or Migrate? 95
Additional Upgrade Resources 97
Active Directory Integration 98
Bottom Line 99
Chapter 3 . Management Group Settings 101
Configuring Management Group
Global Settings 101
Alerts 103
Database Grooming 105
Privacy Settings 106
Reporting Settings 111
Web Addresses 111
Configuring Global Server Settings 112
Heartbeat 112
Security 113
Exploring Global Agent Settings 114
Understanding Individual Server Options 115
Agent Management 115
Heartbeat 120
Security 121
Proxy Settings 121
The Bottom Line 122
Chapter 4 . Installing and Configuring Agents 125
Prerequisites 125
Installing the Agent from the Console 126
Installing Manually 135
Installing from the Media 136
Other Manual Installation Methods 138
Patching Manually Installed Agents 140
Adjusting Individual Agent Settings 141
Properties 142
Open 144
Change Primary Management Server 144
Repair 144
Uninstall 145
Delete 145
Deploying the Agent to a Unix/Linux Computer 146
Manual Agent Install on Unix/Linux 149
Deploying an Agent to an Untrusted Client 149
The Local Server Certifi cate Request and Import Process 152
A Closer Look at the Agent Files and Queues 156
What Happens if the Agent Stops Communicating with the Management Group? 156
The Bottom Line 157
Chapter 5 . Managing Management Packs 159
Understanding Monitoring Capabilities 160
Identifying Management Pack Requirements 160
Current Management Packs Available 161
Requirements for Management Pack Monitoring 162
Exploring Management Packs 164
Discovery 164
Groups 166
Monitors 172
Using Rules 196
Management Pack Templates 203
Overrides 207
Removing Management Packs 209
The Bottom Line 209
Chapter 6 . Understanding Management Packs 211
What Does Operations Manager Monitor? 211
What Is a Management Pack? 213
Implementing a Management Pack 215
Tuning a Management Pack 220
Advanced Authoring Topics 225
Classes, Inheritance, and Relationships 225
Discoveries 226
The Bottom Line 228
Chapter 7 . Working with Consoles 229
The Consoles 229
The Operations Console 230
The Web Console 230
Operations Manager Shell 231
Application Advisor 231
Application Diagnostics 231
SharePoint Web Part 231
Console Overview 231
Workspaces 232
Views 233
Customizing the Console 250
Limiting the Data in the Details Pane 250
Creating Views As an Operator 256
Tasks 257
Maintenance Mode 266
Operators 269
Notifications 275
Configuring Notification Channels 275
Configuring Notification Subscribers 280
Configuring Notification Subscriptions 282
The Bottom Line 285
Chapter 8 . Network Monitoring 287
Exploring Operations Manager Network Monitoring 287
Multivendor Support 288
Multidevice Support 289
Multiprotocol Support 289
Resource Pools 289
Dashboards and Reports 290
Understanding Network Device Discovery 291
Discovery Rules 291
RunAs Accounts 292
RunAs Profiles 292
Discovery Phases 293
Configuring Network Device Discovery 294
Network Device Descriptions 301
What Exactly Gets Discovered? 301
Viewing a Certified Network Device 301
Managing Network Monitoring 302
Reporting on Your Network Devices 304
Running Tasks 306
Using Network Monitoring Groups 310
Server Interface Discovery (Interface Stitching) 311
Network Monitoring Dashboards 313
Network Vicinity Dashboard Limitations 316
Troubleshooting Network Monitoring 316
Network Device Discovery Problems 316
Device Components Not Discovered 319
Bottom Line 320
Chapter 9 . Application Performance Monitoring 323
APM Overview 323
APM Features 324
Server-Side Monitoring 325
Client-Side Monitoring 325
.NET Application Performance Monitoring Template 325
APM Architecture 327
Databases 327
Management Servers 329
Agent 329
Consoles 330
Enabling Server-Side Monitoring 331
SampleNET Applications 332
Prerequisites 333
Server-Side Configuration 336
Enabling Client-Side Monitoring 344
Prerequisites 344
Compatibility Check 345
Client-Side Configuration 346
Client-Side vs. Web Application Monitoring 353
Working with the Consoles 354
Using the Operations Manager Console 354
Using the Application Diagnostics Console 359
Launching the Application Diagnostics Console 360
Exploring Application Diagnostics 361
Using the Application Advisor Console 373
Application Advisor Dependencies 373
Launching the Application Advisor Console 374
Running APM Reports 375
Report Tools 378
Security in APM 378
APM Role-Based Access 378
What About Sensitive Data inNET Monitoring? 379
APM Dashboards 381
Introduction to Java-Based Application Monitoring 384
Prerequisites 384
What Level of Monitoring Can We Expect? 385
Java Is All About the Beans 386
JEE Monitoring Online Resources 387
Troubleshooting APM 387
Troubleshooting Application Discoveries 387
Generating On-Demand Errors 389
Troubleshooting Client-Side Monitoring 393
Troubleshooting Application Diagnostics 394
Troubleshooting Application Advisor 394
Leveraging the Operations Manager Management Pack 394
Too Many APM Alerts 397
APM Technical Resources 397
Bottom Line 399
Chapter 10 . Working with Complex Configurations 401
Multiple Management Groups 401
Preproduction Requirements 401
Capacity Requirements 402
Security Requirements 402
Connected Management Groups 403
Working with Multihomed Agents 407
Multihoming Overview 407
Multihoming Considerations 408
Configuring Multihomed Agents 410
Working with Third-Party Management Solutions 415
Connection vs. Integration 415
Integrating with Orchestrator 416
The Bottom Line 422
Part 2 . Maintenance and Troubleshooting 425
Chapter 11 . Optimizing Your Environment 427
Optimizing Management Packs 427
Identifying Useful Settings 429
Customizing Management Packs 431
Optimizing Rules 433
Modifying Existing Rules 435
Creating New Rules 441
Self-Tuning Thresholds 445
Optimized Performance Counters 455
The Bottom Line 456
Chapter 12 . Backup, Restore, and Disaster Recovery 459
Operations Manager Architecture 459
Pools 460
Management Server 460
Databases 460
Reporting Server 461
Audit Collection Services 462
Gateway Server 462
Common Backup and Restore Scenarios 462
Databases 462
OperationsManager Database 464
OperationsManagerDW Database 465
OperationsManagerAC Database 465
Management Server 466
Reporting Server 467
Gateway Server 468
ACS Collector 468
Basics 468
The Backups 469
Advanced 485
Disaster Recovery 486
Technologies behind HA 486
Using Operations Manager 2012 to Monitor Your Disaster Recovery Site 487
Replicating Operations Manager Data to Your Disaster Recovery Site 488
The Bottom Line 488
Chapter 13 . Troubleshooting 491
System Center 2012 Operations Manager Troubleshooting Tools 491
Microsoft Tools 492
Community Tools 503
Other Essential Tools 505
Installation Troubleshooting 505
Upgrading from Operations Manager 2007 R2 505
Service Principal Name Not Registered 508
Troubleshooting Agents 511
Agent Warnings and Errors in Event Viewer 511
Agent Communication Issues 511
Manually Deployed Agents Missing 517
Operations Manager Won't Remove an Agent Entry in the Pending Management Folder 518
Troubleshooting Management Packs 518
Management Pack Warnings and Errors in Event Viewer 519
Management Pack Guides 519
Management Pack Discoveries 520
Performance Troubleshooting 521
Agent Performance Problems 522
Slow Console Performance 524
Optimizing Performance 526
Troubleshooting Security Issues 528
Overcoming Issues with the W32Time Service 528
Understanding Why the Discovery Wizard Never Completes 528
Security Failure Audits, Warnings, and Errors in Event Viewer 529
Troubleshooting Reports 530
Blank Reports 530
Online Resources for Troubleshooting 531
Useful Websites 531
Social Networking 532
The Bottom Line 532
Chapter 14 . Scripting Operations Manager 2012 535
Introducing PowerShell 536
Useful PowerShell Cmdlets 539
PowerShell and Operations Manager 549
Operations Manager Cmdlets 550
Windows Computer Cmdlets 551
Management Pack Cmdlets 555
Rule Cmdlets 560
Task Cmdlets 564
Action Cmdlets 566
Notification Cmdlets 567
Alert Cmdlets 570
Miscellaneous Cmdlets 572
Management Server Cmdlets 576
Maintenance Window Cmdlets 582
Monitoring Cmdlets 584
Cross-Platform Cmdlets 593
The Bottom Line 597
Appendix A . The Bottom Line 599
Chapter 1: Overview of Operations Management 599
Chapter 2: Installing Operations Manager 2012 601
Chapter 3: Management Group Settings 603
Chapter 4: Installing and Configuring Agents 604
Chapter 5: Managing Management Packs 605
Chapter 6: Understanding Management Packs 606
Chapter 7: Working with Consoles 607
Chapter 8: Network Monitoriing 610
Chapter 9: Application Performance Monitoring 612
Chapter 10: Working with Complex Configurations 614
Chapter 11: Optimizing Your Environment 616
Chapter 12: Backup, Restore, and Disaster Recovery 617
Chapter 13: Troubleshooting 619
Chapter 14: Scripting Operations Manager 2012 621
Index 623
