Fix it: Getting Accountability Right

The Land of Oz is a company where everyone works with maximum dedication, goals are achieved, customers are satisfied and profits grow. And this is not a fairy tale, but a realistically achievable future, which will certainly come if one parameter is corrected - personal responsibility. The authors of the book tell how you can do this by choosing one of three paths and working on the skills of personal responsibility, the responsibility of an individual team or the company as a whole. Exploring the issues of responsibility of employees of various organizations, the authors found that people's behavior depends on what position they have taken - the position of the victim, shifting responsibility to circumstances and other people, or the position of a proactive team member responsible for their actions and results. Based on this, 16 skills were described, the possession of which helps to rise Above the Line, move to a new level of personal responsibility and learn not only to see problems, but to solve them and achieve goals. To achieve this, the authors of the book invite readers to go through three stages on their way: determine which skills you already own and which ones need to be improved; study these skills and their impact on the work process; receive recommendations for the development of specific actions. Three ways - three stages - the result. You will see how fairly simple and understandable steps can change the attitude of people to a common cause, establish feedback, help understand the goals and responsibility for achieving them.