TouchPoints

A fresh, effective, and enduring way to lead--starting withyour next interaction
Most leaders feel the inevitable interruptions in theirjam-packed days are troublesome. But in TouchPoints, Conantand Norgaard argue that these--and every point of contact withother people--are overlooked opportunities for leaders toincrease their impact and promote their organization's strategy andvalues. Through previously untold stories from Conant's tenure asCEO of Campbell Soup Company and Norgaard's vast consultingexperience, the authors show that a leader's impact and legacy arebuilt through hundreds, even thousands, of interactive moments intime. The good news is that anyone can develop "TouchPoint" masteryby focusing on three essential components: head, heart, andhands.
TouchPoints speaks to the theory and craft of leadership,promoting a balanced presence of rational, authentic, active, andwise leadership practices. Leadership mastery in the smallest andotherwise ordinary moments can transform aimless activity inindividuals and entropy in organizations into focusedenergy--one magical moment at a time.