
Making Conflict Work
Description
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Every workplace is a minefield of conflict, and all office tension is shaped by power. Making Conflict Work teaches you to identify the nature of a conflict, determine your power position relative to anyone opposing you, and use the best strategy for achieving your goals. These strategies are equally effective for executives, managers and their direct reports, consultants, and attorneys-anyone who has ever had a disagreement with someone in their organization. Packed with helpful self-assessment exercises and action plans, this book gives you the tools you need to achieve greater satisfaction and success.
"A genuine winner." -Robert B. Cialdini, author of Influence
"This book is a necessity ... Read it." -Leymah Gbowee, 2011 Nobel Peace Prize laureate and Liberian peace activist
"Innovative and practical." -Lawrence Susskind, Program on Negotiation cofounder
"Navigating conflict effectively is an essential component of leadership. Making Conflict Work illustrates when to compromise and when to continue driving forward." -Hon. David N. Dinkins, 106th mayor of the City of New York
"An excellent workbook-like guide." - Booklist, starred review
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Content
- Front Cover
- Front Flap
- Front Matter
- Half Title
- Title
- Copyright
- Contents
- Introduction
- 1. The Nature of Conflict and Power
- 2. Power-Conflict Traps
- 3. Conflict Intelligence
- 4. Pragmatic Benevolence
- 5. Cultivated Support
- 6. Constructive Dominance
- 7. Strategic Appeasement
- 8. Selective Autonomy
- 9. Effective Adaptivity
- 10. Principled Rebellion
- Back Matter
- Conclusion
- Acknowledgments
- Appendix
- Notes
- Index
- Back Flap
- Back Cover
- Spine
System requirements
File format: ePUB
Copy protection: Adobe-DRM (Digital Rights Management)
System requirements:
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The file format ePub works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Adobe-DRM, a „hard” copy protection. If the necessary requirements are not met, unfortunately you will not be able to open the eBook. You will therefore need to prepare your reading hardware before downloading.
Please note: We strongly recommend that you authorise using your personal Adobe ID after installation of any reading software.
For more information, see our ebook Help page.
File format: ePUB
Copy protection: Watermark-DRM (Digital Rights Management)
System requirements:
- Computer (Windows; MacOS X; Linux): Use a reading software that can process the file format ePUB: e.g., Adobe Digital Editions or FBReader – both free (see eBook Help).
- Tablet/Smartphone (Android; iOS): Before downloading, install the free app Adobe Digital Editions (see eBook Help).
- E-reader: Bookeen, Kobo, Pocketbook, Sony, Tolino and many more (not Kindle).
The file format ePUB works well for novels and non-fiction books – i.e., „flowing” text without complex layout. On an e-reader or smartphone, line and page breaks automatically adjust to fit the small displays.
This eBook uses Watermark-DRM, a „soft” copy protection. This means that there are no technical restrictions to prevent illegal distribution. However, there is a personalised watermark embedded in the eBook that can be used to identify the purchaser of the eBook in the event of misuse and to provide evidence for legal purposes.
For more information, see our eBook Help page.