Performance Management

Praise for Praise for Performance Management: IntegratingStrategy Execution, Methodologies, Risk, and Analytics "A highly accessible collection of essays on contemporarythinking in performance management. Readers will get excellentoverviews on the Balanced Scorecard, strategy maps, incentives,management accounting, activity-based costing, customer lifetimevalue, and sustainable shareholder value creation." --Robert S. Kaplan, Harvard Business School; coauthorof The Balanced Scorecard: Translating Strategy into Action, TheExecution Premium, and many other books "Gary Cokins demonstrates in this book that performancemanagement is not a mysterious black art, but a structured,process-oriented discipline. If you want your performancemanagement system to be a smoothly running analytical machine, readand apply the ideas in this book--it's all you need." --Thomas H. Davenport, President's DistinguishedProfessor of Information Technology and Management, Babson College;coauthor of Competing on Analytics: The New Science ofWinning "Drawing on a deep reservoir of knowledge and experience gainedfrom hundreds of customer engagements around the world, Gary Cokinsoffers an authoritative examination of the major dimensions ofperformance management. Cokins not only paints a rich and texturedview of the major principles and concepts driving performancemanagement implementations, he offers a nuanced look at theimportant subtleties that can spell the difference between successand failure. This is an informative and enjoyable text toread!" --Wayne Eckerson, Director of Research, The DataWarehouse Institute (TDWI); author of Performance Dashboards:Measuring, Monitoring, and Managing Your Business "[In this] very insightful book, the view of an integratedperformance management framework with a goal to link variousoperational activities with business strategy is an excellentapproach to manage and improve business. Gary's explanation ofrisk-based performance management, for providing the capability toachieve long-term objectives with reliably calculated risks, isdefinitely thought provoking." --Srini Pallia, Global Head and Vice President ofBusiness Technology Services, Wipro Technologies, Bangalore,India "Gary Cokins is clearly one of the world's thought leaders inthe area of performance management, and the need for integratedperformance management, improvement and execution is clearly at apremium in these challenging economic times. This book is a mustread for CEOs, CFOs, and management accountants around the globeseeking higher levels of sustainable business performance for theirstakeholders." --Jeffrey C. Thomson, President and CEO, Institute ofManagement Accountants