Resolving Conflicts at Work
Eight Strategies for Everyone on the Job, Revised Edition
Published on 13. January 2011
384 pages
978-1-118-04688-3 (ISBN)
Description
Here is a completely updated edition of the best-selling Resolving Conflicts at Work. This definitive and comprehensive work provides a handy guide for resolving conflicts, miscommunications, and misunderstandings at work and outlines the authors' eight strategies that show how the inevitable disputes and divisions in the workplace actually provide an opportunity for greater creativity, productivity, enhanced morale, and personal growth. This new edition includes current case studies that put the focus on leadership, management, and how organizations can design systems to change a culture of avoidance into a culture of creative conflict. The result is a more practical book for today's companies and the people who work in them.
Reviews / Votes
Praise for the First Edition "A gold mine of wisdom about how to resolve our conflicts atwork." --William Ury, author, Getting Past No and coauthor,Getting to Yes "The brilliance of this book is that its lessons apply in anyworkplace setting." --Blenda J. Wilson, president and CEO, The Nellie MaeFoundationMore details
Other editions
Additional editions
Book
09/2005
1st Edition
Jossey-Bass
€15.90
Article exhausted; check for reprint
Persons
Kenneth Cloke, J.D., L.L.M., Ph.D., is director of theCenter for Dispute Resolution and is a mediator, arbitrator,consultant, and trainer to individuals, large organizations, andcorporations.
Joan Goldsmith, Doctor of Humane Letters, has been anorganizational consultant and educator for more than thirty years,specializing in leadership, development, organizational change,conflict resolution, and team building. Cloke is the author ofMediating Dangerously, and Kenneth Cloke and Joan Goldsmith are theauthors of Resolving Personal and Organizational Conflicts, The Artof Waking People Up, and The End of Management.
Content
Foreword: Conflict: A Leaders Challenge (Warren Bennis).
Preface.
Introduction: Eight Strategies to Move from Impasse toTransformation.
Strategy One: Change the Culture and Context of Conflict.
Strategy Two: Listen Actively, Empathetically, andResponsively.
Strategy Three: Acknowledge and Integrate Emotions to SolveProblems.
Strategy Four: Search Beneath the Surface for HiddenMeaning.
Strategy Five: Separate What Matters from What Gets in theWay.
Strategy Six: Stop Rewarding and Learn from DifficultBehaviors.
Strategy Seven: Solve Problems Creatively, Plan Strategically,and Negotiate Collaboratively.
Strategy Eight: Explore Resistance, Mediate, and Design Systemsfor Prevention and Resolution.
About the Authors.
Index.
