Resolving Conflicts at Work

The classic text on resolving workplace conflicts, fully revisedand updated Resolving Conflicts at Work is a guide for preventing andresolving conflicts, miscommunications, and misunderstandings atwork, including dozens of techniques for revealing how theinevitable disputes and divisions in the workplace are actuallyopportunities for greater creativity, productivity, enhancedmorale, and personal growth. In the third edition of this text, allchapters are completely infused with additional content, updatedexamples, and new case studies. Like its predecessors, itidentifies core strategies for preventing and resolving bothintermittent and chronic conflicts in the workplace. Inaddition, the book * Includes a new foreword by Warren Bennis, which represents hismost recent thinking about judgment calls and candid communicationsin the workplace * Presents new chapters on leadership and transformationalconflict coaching, and organizational systems design This definitive and comprehensive work provides a handy guidefor managers, employees, union representatives, human resourceexperts, and consultants seeking to maintain stable and productiveworkplaces.