Business Process Outsourcing
The Competitive Advantage
Published on 28. October 2004
242 pages
978-0-471-70097-5 (ISBN)
Description
Business Process Outsourcing (BPO) is becoming the new revolutionas company's of all sizes are seeking to take advantage of thissource of competitive advantage.
This book provides a step-by-step approach to understanding theapplication of Business Process Outsourcing, assessing the BPOopportunity in the company, and then managing the transition toBPO. It serves as a guide to implementing BPO and as a referencesource to solving the variety of issues that may arise during a BPOinitiative. Each chapter features a case study, insight from apractitioner, focus on how BPO affects people, and ethicalconsiderations.
* Discusses both the how and why of business process outsourcingwith a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunitiesfor their own firms, as well as techniques and strategies formanaging a BPO initiative.
* Empowers businesses of all sizes to take advantage of thisall-encompassing business revolution.
More details
Edition
1. Auflage
Language
English
Place of publication
Newark
United States
Publishing group
John Wiley & Sons
Illustrations
Charts: 3 B&W, 0 Color; Drawings: 12 B&W, 0 Color; Tables: 28 B&W, 0 Color; Graphs: 1 B&W, 0 Color
File size
1,52 MB
ISBN-13
978-0-471-70097-5 (9780471700975)
Schweitzer Classification
Other editions
New editions
John K. Halvey | Barbara Murphy Melby
Business Process Outsourcing
Process, Strategies, and Contracts
E-Book
07/2007
2nd Edition
Wiley
€161.99
Available for download
Additional editions
Book
11/2004
Wiley
€83.00
Shipment within 10-20 days
Persons
RICK L. CLICK is the CEO of American Outsourcing Group, LLC(www.aogusa.net), a Houston-based business process outsourcingconsulting firm.
THOMAS N. DUENING is Assistant Professor of Management at theUniversity of Houston-Downtown, and President of INSYTEBusiness Research Group (www.insytebrg.com).
Content
Foreword.
Preface.
Acknowledgments.
PART ONE: BPO Overview.
CHAPTER 1: What Is So Revolutionary about BPO?
CHAPTER 2: Who Is Using BPO and How?
PART TWO: To BPO or Not to BPO?
CHAPTER 3: Identify and Select the BPO Opportunity.
CHAPTER 4: Identify and Manage the Costs of BPO.
PART THREE: BPO Vendor Selection.
CHAPTER 5: Identify and Select a BPO Vendor.
CHAPTER 6: BPO Contracts.
PART FOUR: Executing an Outsourcing Project.
CHAPTER 7: Managing the BPO Transition.
CHAPTER 8: Managing the Buyer-Vendor Relationship.
CHAPTER 9: Infrastructure Considerations and Challenges.
CHAPTER 10: Business Risks and Mitigation Strategies.
PART FIVE: The Future of BPO.
CHAPTER 11: Future Potential for BPO.
Endnotes.
Index.
