Success Through Quality
Support Guide for the Journey to Continuous Improvement
Published on 30. June 2002
157 pages
978-0-87389-906-2 (ISBN)
Description
?Ideal for any industry, this book gives a basic introduction to continuous improvement and provides a comprehensive overview of the quality improvement theory, methods, and basic tools. Written in a format to help those with little or no understanding of continuous quality improvement, the author provides basic guidelines that can be immediately applied to improve decision-making and problem-resolution.!--nl--If you are a new employee in an organization that has a quality program in place or an employer who needs a quick, and simple book about quality for your employees, this book meets those needs. The author uses easy-to-read, short chapters to explain the basics of quality, and uses common, real-life scenarios to demonstrate key points and concepts. The material is organized in a manner that makes it easier for the reader to use and benefit from the book in a short time.
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02/1999
McGraw-Hill Inc.,US
€37.32
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Content
- Cover
- Title page
- Copyright
- Contents
- Preface
- Acknowledgments
- Introduction
- Section 1 What Do I Need to Know?
- 1 The ABCs of Quality: An Overview
- What Is Quality and How Is It Achieved?
- The ABCs of Quality
- The Plan-Do-Study-Act Cycle for Continuous Improvement and Learning
- People: The Power of Vision
- Choices: Paradigms and Processes
- Processes and Process Owner
- Outcomes
- Continuous Improvement
- The ABCs of Quality and the American System of Government
- Key Points to Remember
- 2 People and Quality
- Basic Needs
- Maslow's Hierarchy of Needs
- Hierarchy of Needs in the Workplace
- Two Types of Motivation: Theory X and Theory Y
- Key Points to Remember
- 3 Paradigms Throughout the Ages
- A Million Years Ago
- Egyptians and Measurements
- Craftsmen in the Middle Ages
- The Industrial Revolution
- Assembly Lines and Scientific Management
- Control Charts and the PDSA Cycle
- "The Sleeping Giant" Awakens
- The New Quality Paradigm
- Key Points to Remember
- 4 The Theories and Processes BehindContinuous Improvement
- Everyday Examples of Variation
- The Degree of Variation Dependson the Measurement Used
- The Purpose of Standards and Specifications
- Facts, Problems, and Variation
- Behavior Over Time: Statistical Process Control
- Key Points to Remember
- 5 Outcomes: Closer To or Further From the Ideal
- Perceived, Expected, and Actual Quality
- Evaluating Quality in Products and Services
- Efficiency, Effectiveness, and Paradigm Shifts
- Quality and Creativity
- Key Points to Remember
- Section 2 How Do I Apply What I Learn?
- 6 The Basic Tools of Quality
- Flowcharts
- Run Charts
- Histograms
- Cause-and-Effect Diagrams
- Pareto Charts
- Scatter Diagrams
- Control Charts and Two Types of Data
- Control Chart Interpretation
- Key Points to Remember
- 7 The Process of Continuous Improvementand Learning
- Process and Paradigm
- How the Basic Tools of Quality Fit In
- Guidelines for Applying the Continuous Improvement and Learning Process
- The Continuous Improvement Process at Work
- Key Points to Remember
- Section 3 Why Should I Apply What I Learn?
- 8 The Leadership Challenge
- Differences between Management and Leadership
- Enrolling Others in the Vision
- The Vision Community
- Key Points to Remember
- Conclusion The End . . . and the Beginning?
- Appendix A Selected Bibliography
- Appendix B A Few Sources of Books, Videos, and Training
- Appendix C Customer Feedback
- Index
