Critical Conversations in Healthcare, Third Edition
Scripts & Techniques for Effective Interprofessional & Patient Communication
3rd Edition
Published on 4. June 2024
306 pages
978-1-64648-194-1 (ISBN)
Description
The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to:
. Communicate mindfully
. Interpret body language
. Develop a growth mind-set
. Work with frustrated families, angry physicians, and uncooperative colleagues
. Deal with gossip, harassment, and other tough topics
. Successfully address workloads, management styles, and other tricky subjects
. Improve the patient experience
. Overcome conversation traps
More details
Person
Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard sciences as a catalyst for soft-skill leadership development. In addition to presenting, coaching, and consulting, Clancy leads the client experience department at Bayada Home Health Agency.
Content
Chapter 1: The Importance of Effective Communication in Healthcare
Chapter 2: Body Language Exposed
Chapter 3: The Emotionally Intelligent and Emotionally Competent Nurse
Chapter 4: Mindful Conversations
Chapter 5: Mind Over Matter
Chapter 6: Impromptu Scripting, Phrasing, and Acronyms
Chapter 7: Interprofessional Coaching Conversations
Chapter 8: Improving Patient Experience
Chapter 9: Fostering a Healthy Workplace Environment
Chapter 10: Organizational Culture and Behavior
Chapter 11: On Social Media
Chapter 12: Conclusion
Appendix A: Sample Rounding Template
Appendix B: Develop Your Own AIDET Worksheet
