Service in the Field
The World of Front-line Public Servants
1st Edition
Published on 20. November 1998
264 pages
978-0-7735-6750-4 (ISBN)
Description
The most important people in government are not the prime minister, premiers, and senior bureaucrats but the people who work in government field offices across the country, providing service to Canadians. The first book to focus exclusively on the role of field-level public servants in Canada, Service in the Field examines the work they do and the relationship between field and head offices.
More details
Other editions
Additional editions
Book
11/1998
McGill-Queen's University Press
€147.07
Withdrawn from sale
Persons
Brock University, Canada
Content
- Intro
- CONTENTS
- TABLES, FIGURES, AND BOXES
- ACKNOWLEDGMENTS
- INTRODUCTION
- 1 Who Are These People and What Do They Do?
- 2 The Research Described
- 3 "How We Do Things around Here
- 4 Service to the Public
- 5 The Workplace Environment
- 6 Two Solitudes or One Big Happy Family? Dealing with Head Office
- 7 Administrative Reform: How It Plays in the Field
- 8 Bureaucrats Are People Too
- 9 Where Do We Go from Here? Implications for Implementation and Management Theory
- APPENDIX: METHODOLOGY
- NOTES
- BIBLIOGRAPHY
- INDEX
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- Z
