Managing Conflict through Communication
Description
Comprehensive and accessible coverage of the study of conflict
Managing Conflict Through Communication helps students approach conflict constructively and learn more positive conflict management and resolution skills.
Narratives and case studies make the material accessible and engaging to a diverse student audience. Discussion questions and exercises throughout the text provide a basis for classroom discussion and practical applications of concepts.
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Content
- Part One: Managing the Conflict Process
- Chapter 1: Introduction to the Study of Conflict
- Chapter 2: Communication Options in Conflict
- Chapter 3: Managing Conflict from a Theoretical Perspective
- Chapter 4: Responding to Conflict: A Practical Guide to Managing Your Own Conflicts
- Part Two: Breaking the Cycle of Escalation
- Chapter 5: Managing Violent Tendencies
- Chapter 6: Managing the Conflict Climate
- Chapter 7: Managing Face
- Chapter 8: Managing Anger and Stress
- Chapter 9: Managing Conflict through Forgiveness
- Part Three: Broadening Our Understanding of Conflict Processes
- Chapter 10: Managing Win-Lose Conflicts through Negotiation
- Chapter 11: Managing Other's Disputes through Mediation
- Chapter 12: Managing Workplace Conflict
- Chapter 13: Managing Social Conflict
