
Performance Assessment of Urban Infrastructure Services
Description
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This book represents a collection of the papers presented to the Pi08 Conference, in Valencia, Spain (March 2008). The conference represents the final stage in the COST C18 Action, funded by the EU and brings together some of the most relevant professionals in the water industry. The book covers the latest trends in performance assessment, as well as relevant case studies from practical applications in utilities around the globe.
Themes:
Performance Indicators Metric
Benchmarking Process
Benchmarking
Asset Management
Regulation Case Studies
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Content
- Cover
- Copyright
- Table of contents
- About COST
- About ESF and EU
- Preface
- Performance Assessment
- Definition and establishment of performance assessment systems
- A new approach for assessment of the performance of water distribution and sewerage networks
- Cross-link performance indicators for sustainability evaluation of supply and disposal systems at mountain refuges
- Definition of performance indicators for urban water distribution systems in drought conditions
- Development and implementation of a water quality performance assessment and management system for local government in South Africa
- Performance assessment as a management tool for water utilities in developing countries. Case study at EMCALI-Colombia
- An agent-based model for simulating stakeholders interactions in water services through PIs
- Decision support tools based on performance indicators
- PI and Municipal Solid Waste service quality evaluation: experiences, needs and perspectives
- Performance Indicators (PIs) as a Control Mechanism for the Effective Use of Donor Funds
- A web-based application for water quality performance management of local government in South Africa
- A Risk-based Strategic Assessment of Local Government's Capacity to Implement Sustainable Water Quality Management
- Sewer asset management tool: dealing with experts' opinions
- Managing utilities with performance indicators
- Objectives and performanceassessment of water supply services
- Activity Based Costing and Benchmarking - the dual Approach of Ruhrverband
- Management of corporate development based on performance indicators: Implementation of a balanced scorecard within the Emschergenossenschaft/Lippeverband
- Managing utilities with performance indicators in Russia
- Performance indicators - Aquapor's three years activity
- Performance measures to support infrastructure asset management
- Proactive crisis management of urban infrastructure - report from C18s twin sister COST C19
- Sewer asset management: fusion of performance indicators into decision criteria
- Technical Performance Indicators for Water Mains, the First Steps in Serbia on IWA Best Practise Application
- Model for Improvement of the IP Water Infrastructure in the Systems Featured by Annual Inequality in Water Production
- Benchmarking
- Metric benchmarking as a driver for improved performance
- The Right Choice of Denominators and Grouping Factors in Water Supply Metric Benchmarking
- The canadian national water and wastewater benchmarking initiative: Using process to drive improvement. Strategic Management of Water in Urban Areas
- The Hungarian Inception Project on Benchmarking
- Benchmarking the Performance of Portuguese Water Utilities
- The development and application of Performance Indicators for sewage system service in Korea
- Optimal Incentives in Local Public Utilities: An International Benchmarking Study of the Drinking Water Sector
- Water Utility Benchmarking for Managerial and Policy Decisions: Lessons from Developing Countries
- Service Performance Evaluation within an International Group
- Process benchmarking as a source for new solutions
- Process Indicators for drinking water production - a unified approach and its pilot application in Germany
- Benchmarking the Processes of Customer Meter Reading and Customer Meter Replacement
- Benchmarking Laboratory Processes for Drinking-Water Quality Monitoring
- Case Studies
- WaBe project - Performance indicators of water utilities in Czech Republic
- Water Utility Sector Performance Monitoring and Benchmarking in Slovak Republic
- A PI system for drinking water treatment plants - framework and case study application
- Assessing performance: The case of Jakarta
- A Tale of Two Benchmarking Initiatives: A South African Case Study
- Survey of performance indicators for sewer cleaning and sediments in Austria
- Urban water conservation based on implementing appropriate water pricing policy, network upgrading measures and public awareness activities
- Participatory institutional assessment for improved performance: experiences from the Swazi water sector
- Measuring the Performance of Portuguese Solid Waste Services
- Development and Application of the Decision-Making Support System for Planning Sewer Rehabilitation
- Performance indicators implemented in the city of Larissa water distribution network
- Performance Indicators for analysing the water supply and wastewater services: The case of Portugal
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