Usability in Government Systems
User Experience Design for Citizens and Public Servants
Published on 10. May 2012
440 pages
978-0-12-391065-3 (ISBN)
Description
As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers.
Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book.
- Covers both public-facing systems and internal systems run by governments
- Details usability and user experience approaches specific to government websites, intranets, complex systems, and applications
- Provides practical material that allows you to take the information and immediately use it to make a difference in your projects
More details
Other editions
Additional editions
Elizabeth Buie | Dianne Murray
Usability in Government Systems
User Experience Design for Citizens and Public Servants
Book
07/2012
Morgan Kaufmann
€56.00
Shipment within 15-20 days
Content
Introduction
Chapter 1: A Brief History of User Experience in Government Systems
PART I: Public-facing Systems
Introduction
Chapter 2: Usability of Public Web Sites
Chapter 3: Usability and Government 2.0
Chapter 4: UX of Transactions
Chapter 5: Privacy and the Citizen
PART II: Internal Systems
Introduction
Chapter 6: Usability in Defense Systems
Chapter 7: Emergency Response in Simulated Terrorist Attacks
Chapter 8: National Critical Infrastructures
Chapter 9: Legislative Drafting Systems
PART III: UX Issues Common to Both Public and Internal Systems
Introduction
Chapter 10: Content Strategy
Chapter 11: Plain Language in Government
Chapter 12: Ensuring Accessibility for People with Disabilities
Chapter 13: Mobile Access
Chapter 14: User Issues in Security
Chapter 15: Usability of Biometric Systems
PART IV: Procurement and Development
Introduction
Chapter 16: Getting UX into the Contract
Chapter 17: ISO Standards for User-Centered Design and the Specification of Usability
Chapter 18: User-centered Requirements Definition
Chapter 19: Models as Representations for Supporting the
Development of e-Procedures
Chapter 20: Evaluation in Government Environments
Chapter 21: Adapting e-Gov Usability Evaluation to Cultural Contexts
PART V: Wider Considerations
Introduction
Chapter 22: Design for Policymaking
Chapter 23: Service Design and Channel Shifting
Chapter 24: UX and e-Democracy in Asia
Closing Thoughts
Resources, Glossary & Acronyms
