Learning to Run
A Guide to Business Process Re-engineering
Published on 1. January 2012
218 pages
978-1-78148-045-8 (ISBN)
Description
David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following: . No Cross-functional communication or co-operation. . No understanding of the end-to-end process . No ownership of the end-to-end process . Blame culture . Silo mentality . Resistance to change . Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.
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David Broadbent
Learning To Run - A Guide To Business Process Re-engineering
Book
01/2012
Grosvenor House Publishing Ltd
€18.80
Shipment within 3-4 weeks
Content
- Cover
- Title
- Dedication
- Table of Contents
- Images and Tables of Figures
- 1 Foreword
- 2 Acknowledgements
- 3 Glossary
- 4 Introduction
- Part One Introduction
- 5 Changing a Business
- 6 Business Process Capability Maturity Model
- 7 An Approach to Change
- 8 Critical Business Processes
- 9 Process Standards
- 10 Part Two Introduction
- 11 The Journey
- 12 Exercises
- 13 Appendices
- Copyright
