Veterinary Practice Management

Author Biographies viii 1 Starting up in Practice 1 John Gripper 2 General Tips 7 John Bower 3 The Practice Premises 11 John Bower 4 The Pet Care Centre 17 John Bower 5 Client Meetings 19 John Bower 6 Involvement in the Local Community 23 John Bower 7 The Receptionist and the Nurse 26 John Bower 8 Veterinary Nurse Clinics 35 John Bower 9 The Veterinary Surgeon 39 John Bower 10 Staff Motivation 45 John Bower 11 Staff Training 49 John Bower 12 Staff Appraisal 52 John Bower 13 Interview Techniques 57 John Bower 14 Partner's Responsibilities 60 Dixon Gunn 15 Retirement 66 John Gripper 16 The Practice Manager 73 John Bower 17 The Practice Manual 79 John Bower 18 Business Marketing 87 Peter Gripper 19 Record Keeping 97 Dixon Gunn 20 Stock Control 102 Dixon Gunn 21 Computers in Practice 107 Peter Gripper 22 The Business Plan 116 John Gripper 23 Understanding Practice Accounts 121 John Gripper 24 Budget Forecasts and Performance Monitoring 134 John Gripper 25 Capital Budgeting 138 John Gripper 26 The Ins and Outs of Cash Flow 143 Dixon Gunn 27 Management Accounts 151 Dixon Gunn 28 Construction of a Fee 158 Dixon Gunn 29 Securing Income 162 Dixon Gunn 30 Buying a Property 166 John Gripper 31 A Tax on Income 173 Dixon Gunn 32 Value Added Tax 177 John Gripper 33 PAYE and National Insurance 182 John Gripper 34 Insurance and Pensions 186 John Gripper 35 Pharmacy 194 Peter Gripper 36 Health and Safety and COSHH (Control of Substances Hazardous to Health) 201 Peter Gripper 37 Employment Law 208 John Gripper 38 Limited Companies 216 John Gripper 39 Buying and Selling a Partnership 219 Dixon Gunn 40 Payment by the Incoming Partner 226 Dixon Gunn 41 Valuation of Goodwill 231 John Gripper 42 Partnership Contracts 237 John Gripper Index 249