
Putting Image Repair to the Test
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Content
William L. Benoit
Chapter 2: Examining the Impact of Message Strategy on Organizational Image
Patric R. Spence, Kenneth A. Lachlan, and Leah M. Omilion-Hodges
Chapter 3: Exploring the Alignment of Image Repair Tactics to Audience Type
John Gribas, James R. DiSanza, Nancy J. Legge, Karen Hartman, and Casey Santee
Chapter 4: Crisis Communication Effectiveness: The Roles of Relationship History and Compassion
Christopher Caldiero
Chapter 5: An Empirical Test of Image Restoration Strategies
J. D. Blosenhauser, Grant Cos, and Tracy R. Worrell
Chapter 6: 'I'm Sorry' is Hard to Say for Lance Armstrong"
Michel Haigh and Lauren Alwine
Chapter 7: Responding to Criminal Accusations: An Experimental Examination of Aqib Talib's 2011 Aggravated Assault Case
Kenon A. Brown and Natalie A. Brown
Chapter 8: Measuring the Enactment of IRT Via Social Media: What are Organizations and Stakeholders Saying During Crisis?
Lisa V. Chewning
Chapter 9
"Joker's Remorse: An Examination of Failed Humor and Image Repair"
Ryan R. Montague
Chapter 10: Rejecting Parenthood: The Use and Effectiveness of Accounts in Defending Voluntary Childlessness
Jeff Halford
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