BTEC Level 2 Technical Certificate Business Administration Learner Handbook with ActiveBook
1st Edition
Published on 9. July 2017
194 pages
978-1-292-19758-6 (ISBN)
Description
Packed with practical activities and planning support to help you deliver these exciting new qualifications.A complete unit-by-unit course companion for learners.Helps prepare learners for specific job roles.Includes Hands on and Ready for Work? features to develop practical skills.Assessment practice activities and dedicated Getting Ready for Assessment sections support preparation for assignments, tasks and external tests.Your Learner Handbook also includes an ActiveBook (a digital version of the Learner Handbook) - ideal for revision and reforcement of key skills.The ActiveBook is available to buy separately and a range of institutional site licences are also available.
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Bethan Bithell | Elaine Jackson | Vaughan Downes
BTEC Level 2 Technical Certificate Business Administration Learner Handbook with ActiveBook
Book
10/2017
Pearson Education Limited
€41.72
Shipment within 10-20 days
Content
- Front Cover
- Contents
- How to use this book
- Chapter 1: Understanding Administrative Services
- A: The different administrative roles and services
- A1: Providing administrative support for meetings
- A2: Using different types of office equipment
- A3: Using different types of mail services
- A4: Arranging business travel
- A5: Storing business documents
- B: How working relationships contribute to an effective business
- B1: Communication
- B2: Teamwork
- C: The legal framework in which your business operates
- C1: Use and storage of information
- C2: Employers' and employees' responsibilities under health and safety legislation
- C3: Consumer rights
- C4: Equality and employment
- D: The structure in which the organisation operates
- D1: Ownership
- D2: Size
- D3: Structure
- Work Focus
- Hands On
- Ready for work?
- Getting ready for assessment
- About the test
- Sample questions and answers
- Answers
- Chapter 2: Providing Administrative Services
- A: Carry out routine administrative activities to meet requirements
- A1: Types of administrative activities
- A2: Managing time and workload
- A3: Completing administrative activities to meet requirements
- B: Use office equipment safely and in line with procedures
- B1: Types of office equipment
- B2: Using office equipment
- C: Demonstrate professional behaviours and effective communication in the work environment
- C1: Professional behaviours
- C2: Communicating effectively in different work situations
- Work Focus
- Hands On
- Ready for work?
- Chapter 3: Using Business Technology to Process and Communicate Information
- A: Process business information accurately using data management software
- A1: Types of business technology
- A2: How business technology systems support organisations
- A3: Using data management software to process information
- B: Produce fit-for-purpose business documents using applications software
- B1: Types of business documents and their uses
- B2: Planning and producing business documents using applications software
- B3: Checking fitness-for-purpose of business documents
- B4: Storing business documents following organisational requirements
- C: Use web-based technology to communicate and share information
- C1: Using different types of web-based technology
- C2: Creating, communicating and sharing business information using web-based technology
- Work Focus
- Hands On
- Ready for work?
- Chapter 4: Planning, Organising and Supporting Business Events
- A: Plan and prepare for a business event according to a given brief
- A1: Agreeing an event brief
- A2: Planning for an event
- A3: Making preparations for an event in line with agreed brief
- A4: Processing and communicating information required before and during the event
- B: Provide administrative support to a business event in accordance with business needs
- B1: Welcoming and registering event participants
- B2: Responding to queries, issues, problems and complaints
- B3: Taking and distributing minutes
- C: Carry out follow-up activities after a business event
- C1: Follow-up activities to an event
- Work Focus
- Hands On
- Ready for work?
- Glossary
- Index
- Back Cover
