
Guide to Library User Needs Assessment for Integrated Information Resource
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Content
- Cover
- Title Page
- Copyright Page
- Table of Contents
- Introduction
- I. The reasons for undertaking needs assessment, defining the value of user assessments, and the theory concerning user needs assessment
- II. The process for developing a needs assessment project
- A. Establish the goals of the assessment
- B. Assess available resources
- C. Establish project scope
- D. Define the user population
- E. Review current awareness
- F. Identify useful information
- G. Establish a time frame
- H. Complete the plan
- III. What can be measured and how to measure it: Types of assessment data that may be useful
- A. Direct user input (e.g., user surveys)
- 1. Definitions
- 2. Pros and cons of direct user input for needs assessment
- 3. Methodology for direct user input
- a) Exploratory data collection
- (1) Focus groups
- (2) Qualitative input from surveys
- (3) Crucial incident surveys
- (4) Internal staff feedback
- (5) User interviews
- b) Representative data gathering
- c) Techniques for random surveys
- (1) Direct mailing
- (2) Online forms
- (3) Randomly timed surveys
- B. Secondary information: Data that describes current conditions
- C. Specific types of secondary data
- 1. Demographic data
- a) Specific demographic data for academic libraries
- b) Specific demographic data for public libraries
- 2. Number and distribution of student enrollment credit hours
- 3. Course offerings
- 4. Electronic resources use statistics
- 5. Circulation statistics
- a) Circulation patterns of monographic/serial collections
- b) Statistics derived from patron requests for holds/recalls on currently circulating materials
- c) In-house use statistics for both serials and monographs
- d) Photocopy activity
- e) Gate counts of the number of users entering a library building
- f) Use of media
- 6. Collection statistics and evaluation of collections
- a) Number of titles/volumes
- b) Median age of collections
- c) Condition of collection
- d) Distribution of multiple copies in the collection
- 7. Interlibrary loan (ILL) and document delivery statistics
- 8. Consortial agreements
- 9. Price indexes and other cost data
- 10. Analysis of organizations' external environment
- 11. Materials budget as secondary data
- 12. Citation analyses
- 13. Journal impact rankings and useful half-life ratings
- 14. Measure of actual use of journals
- 15. Other library activities
- IV. Scenarios for user needs assessments
- A. New degree program
- B. Possible scenario regarding the reallocation of materials budget
- C. Possible needs assessment for a school library/media center
- D. Possible needs assessment for the addition of a new branch library
- E. Possible needs assessment for consortial cooperation on serial subscriptions and document delivery
- F. Possible preliminary needs assessment to assist development of statewide cooperative resource-sharing ventures in support of small public libraries
- V. Pointers and pitfalls
- A. Avoid the easy-data-is-the-right-data syndrome
- B. Do not confuse data types
- C. Do not confuse measurement units
- D. The numbers sometimes do not tell the whole story
- E. Context is important
- F. Recognize under-represented groups
- G. Recognize service impacts of the unknown user
- Glossary
- Bibliography
- World Wide Web Resources
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