
Outsourcing Library Operations in Academic Libraries
Description
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Content
- Intro
- Contents
- Foreword
- Preface
- Introduction
- List of Acronyms
- 1-Outsourcing: An Overview
- What Is Outsourcing?
- Definitions of Outsourcing
- Definition of the Outsource Supplier
- Definitions of Related Terms
- Key Concepts in Outsourcing
- Outsourcing As a Reengineering Tool
- Why Outsource?
- What to Outsource
- The Mechanics of Outsourcing
- Advantages and Disadvantages
- The Company Point of View
- The Employee Point of View
- Outsourcing: A National Debate
- Corporate Responsibility
- Costs and Wages
- Global Outsourcing
- Conclusion
- Notes
- 2-Outsourcing and Academic Libraries
- Brief History of Outsourcing
- Outsourcing Today
- Outsourcing in Academic Libraries
- Outsourcing in Special Libraries
- Outsourcing in Public Libraries
- Outsourcing in Federal Libraries
- What Are the Library's Core Services?
- Outsourcing Core Competencies: A Contradiction in Terms?
- Technical Services
- Public Services
- Why Do Libraries Outsource?
- What Questions Should We Ask?
- Advantages and Disadvantages
- Outsourcing and Library Jobs
- Whose Jobs Are Eliminated?
- A Personal Perspective
- The Administrator's Perspective
- The Outsourcing Debate in the Library Community
- Library World Versus Business World
- Librarians Versus Management
- Outsourcing Versus Cooperation
- Outsourcing: A Tool for Addressing Personnel Problems
- Outsourcing As a Catalyst for Change
- Inconclusive Evidence
- Conclusion
- Notes
- 3-The Three Phases of Outsourcing
- Planning
- Role of Library Management
- Higher Initial Costs
- Understanding Existing Processes
- Measuring Costs
- Measuring Quality
- Informing the Staff
- The Request for Proposal Process
- Selecting a Vendor
- Negotiating the Contract
- Implementation
- Managing
- Notes
- 4-Outsourcing Survey Results
- Collection Development
- Overall Findings
- Comparison of ARL and Non-ARL Libraries
- Acquisitions
- Overall Findings
- Comparison of ARL and Non-ARL Libraries
- Preservation
- Overall Findings
- Comparison of ARL and Non-ARL Libraries
- Reference
- Interlibrary Loan
- Document Delivery
- Systems
- Overall Findings
- Comparison of ARL and Non-ARL Libraries
- Cataloging
- Overall Findings
- Authority Control
- Retrospective Conversion
- Overall Findings
- Comparison of ARL and Non-ARL Libraries
- General Comments
- Conclusion
- Notes
- 5-Collection Development
- Historical Background
- The Controversy
- The Literature on Approval Plans
- Basics of Approval Plans
- Publisher Lists
- Profiles
- The Contract
- Types of Approval Plans
- Current Developments
- Direct Access
- Value-Added Services
- Total Outsourcing
- Advantages and Disadvantages
- Discounts
- Access
- Reliability
- Reports
- Staff Savings
- Control
- Gaps in Coverage
- Collection Development As a Model for Librarianship
- Conclusion
- Notes
- 6-Acquisitions and Serials Management
- The Evolution of Acquisitions
- Acquisitions Librarians and Vendors: A Select Relationship
- Benefits of Outsourcing
- Vendor Services
- Price and Availability Checking
- Duplicate Checking and Cancellation
- Rush Ordering
- Vendor Reports
- Claiming and Check-in of Serials
- Outsourcing Other Areas: Implications for Acquisitions
- Collection Development
- Cataloging
- Technology and Outsourcing
- The Library's Online System
- Electronic Communication with Book Vendors
- Electronic Data Interchange (EDI)
- Conclusion
- Notes
- 7-Cataloging
- Historical Background
- Catalog Card Services
- Bibliographic Utilities
- Selective Outsourcing
- The Controversy
- Is Cataloging a Core Function?
- The Ivory Tower of Cataloging
- The Inevitability of Outsourcing
- The Cookie-Cutter Approach
- Cataloging Expertise
- Losing the Spirit of National Cooperation
- Quality of Records
- Fairness
- Why Libraries Consider Outsourcing Cataloging
- Greater Efficiency
- Timely Cataloging
- Increased Productivity
- Lower Costs
- Value-Added Services
- Maximizing Staff Resource Use
- Steps to Outsourcing Cataloging
- Evaluating the Cataloging Department
- What Can Be Outsourced
- Methods of Outsourcing
- Means of Delivery
- Choosing a Vendor
- The Profile
- Impact on Library Operations
- Cataloging
- Acquisitions
- Collection Development
- Systems
- Interlibrary Loan
- Reference
- Source of Cataloging Record
- Cataloging Vendors
- Bibliographic Utilities As Vendors of Cataloging Records
- Materials Jobbers
- Cataloging Companies
- Conclusion
- Notes
- 8-Retrospective Conversion
- Historical Background
- In-House Versus Outsourced Retrospective Conversion
- Retrospective Conversion Issues
- Types of Records Converted
- Checking Holdings Before a Conversion Project
- Problem Records
- Conversion Versus Recataloging
- Standards
- Maintaining Control
- Staffing
- Timeliness
- Quality Control Issues
- Incomplete Data
- Editing
- Authority Control
- Postconversion Cleanup
- Managing Vendor Conversion
- Proposal
- Conversion Specifications
- Cost
- Choosing a Conversion Vendor
- Conversion Vendors
- Bibliographic Utilities and Network Vendors
- Commercial Vendors
- Conclusion
- 9-Authority Control
- Historical Background
- In-House Versus Outsourced Authority Control
- In-House Authority Control
- Vendor-Supplied Authority Control
- General Considerations for Outsourcing
- Cost
- The RFP
- Source of the Vendor's Authority Files
- Input and Output
- Batch Processing
- Manual Review
- Reports
- Conclusion
- Notes
- 10-Preservation
- Binding
- Brief History
- Function of Binding
- Outsourcing of Bindery Operations
- Mending
- Preservation Microfilming
- Preservation Photocopying
- Book Preservation Boxes
- Deacidification
- Digitization
- Disaster Preparedness and Control
- Outsourcing Considerations
- Conclusion
- Notes
- 11-Public Services and Systems
- Public Services
- Reference
- Instruction
- Online Searching
- Interlibrary Loan and Document Delivery
- Systems
- Historical Background
- Outsourcing Systems
- Conclusion
- Notes
- 12-Conclusion
- Notes
- Appendix: Survey Questions and Results
- Suggested Readings
- Index
- A
- B
- C
- D
- E
- F
- G
- H
- I
- J
- K
- L
- M
- N
- O
- P
- Q
- R
- S
- T
- U
- V
- W
- X
- Y
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