
Knowledge Management Strategy and Technology
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Content
- Intro
- Contents v
- Preface xi
- Introduction xix
- 1 A practical framework for understanding KM 1
- 1.1 Introduction 1
- 1.2 Information is knowledge in motion 5
- 1.3 Applying Gates's metaphor of a "digital nervous 1.3 Applying Gates's metaphor of a "digital nervous 11
- 1.4 Moving and using information: the practice of information networking in a KM context 16
- 1.5 Conclusion 18
- Endnotes 21
- Acknowledgments 22
- 2 Document imaging and management: taming the paper tiger 23
- 2.1 Introduction 23
- 2.2 Information revolution 24
- 2.3 System solutions 29
- 2.4 The moving parts of DIM 33
- 2.5 Questions to be answered 38
- 2.6 Professionalism in the field 39
- 2.7 Conclusion 39
- References 40
- 3 Groupware: messaging and cooperation 41
- 3.1 Introduction 41
- 3.2 A wide view 42
- 3.3 Conclusion 56
- References 57
- 4 Developing effective knowledge with both qualitative and quantitative research 59
- 4.1 Introduction 59
- 4.2 Problems 62
- 4.3 Solutions 65
- 4.4 What to do next: use new technology 72
- 4.5 Conclusion 73
- References 74
- 5 Systems architecture: the preparation for KM 75
- 5.1 Introduction 75
- 5.2 Problems: the opportunities and the challenges 79
- 5.3 Implementing a KM strategy 88
- 5.4 Conclusion 92
- Selected bibliography 93
- 6 Data warehousing: the storage and access of distributed information 95
- 6.1 Introduction 95
- 6.2 Storing information 97
- 6.3 Distributing information 99
- 6.4 Accessing information 100
- 6.5 Using RAID technology for storage and protection 106
- 6.6 The data warehouse for storing information 107
- 6.7 Using the Web as a warehouse 109
- 6.8 Conclusion 110
- Selected bibliography 112
- 7 An integrated development model for KM 113
- 7.1 Introduction 113
- 7.2 Defining the problem 114
- 7.3 Solution: integrated KM development model 118
- 7.4 Conclusion 133
- References 134
- 8 The role of directories in KM 135
- 8.1 Background 135
- 8.2 Problems with the traditional directory 136
- 8.3 Full-service directory solution 137
- 8.4 What to do next: finding knowledge workers 144
- 8.5 Conclusion 149
- References 150
- 9 The Internet as a mechanism to enhance content and extend access to corporate data resources 151
- 9.1 Background 151
- 9.2 Problems with information overload 153
- 9.3 Solutions: harvesting the Internet 157
- 9.4 What to do next by monitoring egress 164
- 9.5 Conclusion 166
- References 167
- 10 A case study: the power of managing knowledge in a worldwide enterprise 169
- 10.1 Introduction 169
- 10.2 Problems during transformation 170
- 10.3 Solution with first-generation KM 171
- 10.4 Continuing solutions with second-generation KM 175
- 10.5 What to do next: go third-generation KM 178
- 10.6 Conclusion 179
- 11 KM for competitive advantage: mining diverse sources for marketing intelligence 181
- 11.1 Introduction 181
- 11.2 Solutions for decision support 194
- 11.3 Conclusion 197
- References 198
- Acknowledgments 199
- 12 Building knowledge communities with webs of connections 201
- 12.1 Background 201
- 12.2 Solutions 208
- 12.3 What to do next 211
- 12.4 Conclusion 212
- References 213
- Appendix A: Case studies list 215
- Appendix B: Selected bibliography 217
- Appendix C: Glossary 221
- Contributors 227
- Index 235
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