The 9 1/2 Principles of Innovative Service
Description
The 9 ¿ Principles of Innovative Service, by international bestselling author Chip Bell, provides an engaging instruction manual and inspirational guide for making service an experience that causes your customers to swoon, smile, and sing your praises.
Value-added has been the service solution for many service exemplars. But tough economic times call for a brand new approach-value-unique service. It is not about addition-adding more than customers expect; it is about a unique and unexpected creation. This refreshingly novel brand of service will leave you customers more than cheaply entertained-it leaves them awed and richly stirred.
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Person
DR. CHIP BELL, a senior partner with the Chip Bell Group, is the author numerous national and international bestselling books and has served as consultant, trainer, or speaker to some of the most renowned brands in the world including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando. Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta. Prior to starting the firm in early '80s, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.
