
The Executive Guide to Improvement and Change
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Content
- Cover
- Title page
- CIP data
- Table of Contents
- Foreword
- Preface
- Introduction: Notes to the Reader
- Part I - Initiating Change
- Chapter 1 - The Challenge of Successful and Sustainable Organizational Change
- Chapter 2 - Problem Solving and Decision Making for Continuous Improvement
- Chapter 3 - Quality Costs
- Chapter 4 - Supply Chain Management
- Part II - Paths to Implementation
- Chapter 5 - Corporate Planning Models
- Chapter 6 - Core Process Redesign and Management
- Chapter 7 - Using Teams to Achieve Organizational Improvement
- Chapter 8 - The Management and Utilization of External Resources In the Workplace
- Chapter 9 - Quality Management Systems
- Chapter 10 - Environmental Management Systems
- Chapter 11 - Lean Enterprise
- Part III - Measuring and Evaluating Improvement
- Chapter 12 - Customer Satisfaction As a Driver for Improvement and Change
- Chapter 13 - Performance Enhancement through Management Audits
- Chapter 14 - Measurement- The Balanced Scorecard
- Chapter 15 - Six Sigma
- Chapter 16 - How to Get Results: Setting Goals and Hitting Targets
- Part IV - Appendixes
- Appendix A - Audit-Related Certifications
- Appendix B - ASQ Quality Awards Listing 2002
- About the Authors
- Index
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