Fit Sigma
A Lean Approach to Building Sustainable Quality Beyond Six Sigma
Published on 5. July 2011
256 pages
978-1-119-97372-0 (ISBN)
Description
To some, the near perfection of the Six Sigma management systemappears to be an impossible ideal, especially for small and mediumenterprises. FIT SIGMA, a flexible and moresustainable approach, was developed through the integration of the'hard' Six Sigma approach with Lean Enterprise philosophy. Itconsists of three elements; fitness for purpose, fitness forimprovement and integration, and fitness for sustainability.
FIT SIGMA: A Lean Approach to Building Sustainable QualityBeyond Six Sigma shows how this tripartite approach can be usedto add value to both large and small organisations through improveduse of resources, and through the provision of improved customersatisfaction. It shows that a holistic approach to operationalexcellence underpinned by a data driven methodology can be appliedequally to the manufacturing, service or public sectors.
As the Six Sigma philosophy has evolved in recent years to takeinto account new challenges faced by companies, including climatechange, green supply chain, emerging markets and a growing servicesector, so FIT SIGMA has also adapted itself to thesenew demands.
FIT SIGMA: A Lean Approach to Building Sustainable QualityBeyond Six Sigma covers key developing areas including:
* Sustainability and Environment
* Non-profit organizations
* Service Operations
* Supply Chain Management
* Project Management
* Emerging Markets
* Small and Medium Enterprises
* Green Thinking
Each chapter contains practical implementation guide,illustrative examples and case studies, and concludes with asummary of key elements for ease of reference and revision. Inaddition the book includes a comprehensive glossary of common termsand phrases used in managing quality, along with an appendix whichillustrates the applications of basic statistics in Six Sigma andFit Sigma.
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Person
RON BASU (Gerrards Cross, UK) is currently a Visiting Executive Fellow at Henley Business School and also a Visiting Professor at ESC Lille. He is Director and founder of Performance Excellence Ltd, a training and consultancy firm specializing in performance management. Previously he held functional and executive roles in Unilever and GlaxoSmithKline. He was also a Management Consultant with A T Kearney. He is the author of eight books on quality management and supply chain management published through Butterworth Heinemann, Elsevier, Thomson and Reuters. He also published in journals like International Journal of Production Research, International Journal of Six Sigma and Competitive Advantage, Measuring Business Excellence, Industrial Engineer, Quality World, Project and others. He has completed a PhD in project quality at Reading University.
Content
Preface.
Acknowledgements.
About the Author.
1 The Evolution of Six Sigma, Lean Sigma and FITSIGMA.
1.1 Introduction.
1.2 First Wave: As Is to TQM.
1.3 Second Wave: TQM to Lean Sigma.
1.4 Third Wave: Lean Sigma to FIT SIGMA.
1.5 More about Six Sigma.
1.6 What is Six Sigma?
1.7 The Structured Approach of Six Sigma.
1.8 What is Lean Sigma?
1.9 More on Lean Sigma.
1.10 Why FIT SIGMA?
1.11 Summary.
2 More about FIT SIGMA.
2.1 Introduction.
2.2 Fitness for the Purpose.
2.3 Sigma for Improvement and Integration.
2.4 Fitness for Sustainability.
2.5 Summary.
3 DMAIC Methodology for FIT SIGMA.
3.1 Introduction.
3.2 DMAIC Full.
3.3 DMAIC Lite.
3.4 Kaizen Event.
3.5 Summary.
4 FIT SIGMA Tools.
4.1 Introduction.
4.2 Tools for 'Define.'
4.3 Tools for 'Measure.'
4.4 Tools for 'Analyse.'
4.5 Tools for 'Improve.'
4.6 Tools for 'Control.'
4.7 Summary.
5 FIT SIGMA in Large Manufacturing Operations.
5.1 Introduction.
5.2 Fitness for the Purpose.
5.3 Sigma (Sigma) for Improvement and Integration.
5.4 Fitness for Sustainability.
5.5 FIT SIGMA in Supply Chain Management.
5.6 Summary.
6 FIT SIGMA in Service Operations.
6.1 Introduction.
6.2 The Divide Between Service and Manufacturing.
6.3 Objectives of a Service Organisation.
6.4 'Fitness for the Purpose' for Service Organisations.
6.5 'Sigma (Sigma) for Improvement' for ServiceOrganisations.
6.6 Fitness for Sustainability.
6.7 Summary.
7 FIT SIGMA in Small and Medium Enterprises.
7.1 Introduction.
7.2 'Fitness for the Purpose' for Small and MediumEnterprises.
7.3 'Sigma (Sigma) for Improvement' for Small and MediumEnterprises.
7.4 Fitness for Sustainability.
7.5 Summary.
8 FIT SIGMA in Project Management.
8.1 Introduction.
8.2 FIT SIGMA Principles in Addressing Project ManagementObjectives.
8.3 FIT SIGMA in a Major Project (High Speed 1).
8.4 Summary.
9 FIT SIGMA in Green Thinking.
9.1 Introduction.
9.2 What is Green Thinking?
9.3 Why FIT SIGMA is Relevant to Green Thinking.
9.4 The Roles of Stakeholders.
9.5 How FIT SIGMA Can Help Green Thinking.
9.6 Green Sigma.
9.7 Summary.
10 Implementation of FIT SIGMA: Making It Happen.
10.1 Introduction.
10.2 Selection of Tools and Techniques.
10.3 Quality Programmes.
10.4 Implementation for New Starters.
10.5 FIT SIGMA for Successful Companies.
10.6 External Consultants.
10.7 Summary.
11 More Case Examples.
11.1 Introduction.
11.2 Case Examples for Large Manufacturing Organisations.
11.3 Case Examples for Services, SMEs, Projects and GreenThinking.
11.4 Summary.
Appendix I Questions and Exercises.
Appendix II Introduction to Basic Statistics.
Appendix III Yield Conversion Table.
References.
Glossary.
Index.
