The Manager's Guide to Six Sigma in Healthcare
Practical Tips and Tools for Improvement
Published on 30. June 2005
273 pages
978-1-63694-067-0 (ISBN)
Description
¿Six Sigma reinforces current developments in healthcare management: evidence based medicine, service line management, and magnet nursing. Six Sigma fits the real healthcare world, dealing with manual tasks and the exceptional needs of patients. This book provides guidance to an organizational strategy that attains and sustains results. It explains how to use in-hand data to improve patient safety, patient service, and patient care for data-informed decision making. A section is also included on finite capacity scheduling models, a key issue in hospital productivity improvement. It is the first book made with strictly management in mind, organized for quick and easy reference. Each topic starts with a check list and follows with additional information in increasing detail. The practical tips and tools included are made to be immediately applicable.
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Robert D. Barry
The Manager's Guide to Six SIGMA in Healthcare
Practical Tips and Tools for Improvement
Book
07/2005
ASQ Quality Press
€43.16
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Content
- Cover
- Title page
- CIP data
- Contents
- Preface
- Acknowledgment
- Introduction
- Chapter 1 Six Sigma Particulars
- Patient Care
- Chapter 2 Patients' Objectives
- Chapter 3 Patient Populations
- Chapter 4 Patients As Individuals
- Chapter 5 Patient Protection
- Patient Service
- Chapter 6 Service Fundamentals
- Chapter 7 Serving Impatient Patients
- Chapter 8 Serving Patient Patients
- Chapter 9 Serving Scheduled Patients
- Chapter 10 Bottlenecks
- Operations
- Chapter 11 Global Optimization
- Chapter 12 Utilization
- Chapter 13 Magnet Nursing
- Chapter 14 Training and Retraining
- Chapter 15 Autoremediation
- Chapter 16 Make or Buy
- Chapter 17 Effectiveness versus Efficiency
- Chapter 18 Lean Operations
- Systems
- Chapter 19 Six Sigma Design Principles
- Chapter 20 Defense in Depth
- Chapter 21 Communications Systems Design
- Chapter 22 Tasks
- Chapter 23 Gates
- Chapter 24 Buffers
- Chapter 25 Centrality
- Methods and Tools
- Chapter 26 Visualization
- Chapter 27 DMAIC
- Chapter 28 Flowcharts
- Chapter 29 Chains of Events
- Chapter 30 Planes of Resolution
- Chapter 31 Trials
- Chapter 32 Sustained Improvement
- Senior Management To-Do
- Chapter 33 Specific Management Actions
- Appendicies
- Appendix A Specialized Vocabulary
- Appendix B Six Sigma Arithmetic
- Appendix C The Experience Curve
- Appendix D The Erlang Distributions
- Appendix E Emerging Technology- RFID
- Appendix F Sequential Testing Bases
- References
- Index
