
Human Work Interaction Design. Designing Engaging Automation
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The 19 revised and extended full papers presented were carefully selected for inclusion in this volume. The papers deal with the analysis and interaction design of a variety of complex work and life contexts found in different business and application domains. They focus on interaction design for work engagement taking usability of interactive systems to the next level by providing employees pleasurable and meaningful experiences via the tools used at work. The papers are organized in two sections: the first section presents cases of HWID in practice, while the second one focuses on methodological discussion.
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Content
- Intro
- Preface
- Organization
- Contents
- Practice
- Prototype Design of Android App for Mothers of Preterm Infants
- Abstract
- 1 Introduction
- 2 Literature Survey
- 3 Android App Review
- 4 Paper Prototype Design for Mobile App
- 5 Conclusions and Future Work
- Acknowledgments
- References
- Enhancing Your Mental Well-Being and Creativity While Writing: A Crowdsource-Based Approach
- Abstract
- 1 Introduction
- 2 Background
- 2.1 Creativity Support Tools
- 2.2 Crowdsourcing
- 2.3 Moods, Emotions and Colors
- 3 CreativeWall Platform
- 3.1 Creative Wall
- 3.2 My Posts
- 3.3 CreativeWall Microsoft Add-In
- 4 Field Study - Pilot Evaluation
- 4.1 Task
- 4.2 Participants
- 4.3 Measures
- 4.4 Procedure
- 5 Findings
- 6 Discussion and Conclusions
- Acknowledgments
- References
- Using Task Descriptions with Explicit Representation of Allocation of Functions, Authority and Responsibility to Design and Assess Automation
- Abstract
- 1 Introduction
- 2 The Concepts of Allocation of Functions, Authority and Responsibility and How to Use Them for Automation Design
- 2.1 Allocation of Functions
- 2.2 Authority
- 2.3 Responsibility
- 2.4 Related Work Addressing Allocation of Functions, Authority and Responsibility
- 3 Levels of Automation and Allocation of Functions, Authority and Responsibility (AFAR)
- 4 Representing Authority, Responsibility and Allocation of Functions in Task Models
- 4.1 The Tool Supported Notation HAMSTERS
- 4.2 Allocation of Functions
- 4.3 Authority
- 4.4 Responsibility
- 5 Illustrative Example: The Game of Fifteen
- 5.1 Game of Fifteen: Main Principles and Rules
- 5.2 User Interfaces for the Game of 15 and Their Associated Levels of Automation
- 5.3 Modeling of Allocation of Functions, Authority, and Responsibility and with HAMSTERS
- 6 Future Work
- 7 Conclusion
- References
- Improving the Tourists' Experience
- Abstract
- 1 Introduction
- 2 Background
- 2.1 Merging the Ubiquity
- 2.2 Smart Tourism and Big Data
- 3 Proposed System for Passive Tracking
- 4 Extracting Sentiments and Information from Social Networks
- 5 Validation
- 6 Discussion and Conclusions
- References
- Unraveling the Influence of the Interplay Between Mobile Phones' and Users' Awareness on the User Experience (UX) of Using Mobile Phones
- Abstract
- 1 Introduction
- 2 Methodology
- 2.1 Method
- 2.2 Participants
- 2.3 Research Phases
- 3 Results
- 3.1 Active Human and Passive Computer Awareness
- 3.2 Active Computer and Human Passive Awareness
- 3.3 Formation of UX
- 4 Discussion
- 4.1 A 'Hybrid Awareness' Experience?
- 4.2 Implications for Design
- 4.3 Limitations and Future Work
- 5 Conclusion
- Acknowledgement
- References
- Automating Engineering Educational Practical Electronics Laboratories for Designing Engaging Learning Experiences
- Abstract
- 1 Introduction
- 2 Literature Review
- 3 Research Questions and Objectives
- 4 User Research and Methodology
- 4.1 Scenario Based Design Approach
- 4.2 Interviews
- 5 Smart Learning System Prototype
- 6 Defining Instructional Intelligence and Understanding Automation in Practical Electronics Laboratory
- 7 Analogy of SLS with Human Tutor
- 8 Influence of SLS on Student Engagement in Practical Electronics Laboratory Sessions
- 8.1 Qualitative Analysis of the Responses
- 8.2 Usability Testing and Hypothesis Validation
- 8.2.1 Hypothesis Validation
- 8.3 Effect of Automation on Practical Laboratory Instructor's Task Simplification
- 9 Human-Work Interaction Design Heuristics for Automation in Practical Electronics Laboratory
- 10 Future Work
- 11 Conclusion
- Acknowledgement
- References
- Testing Augmented Reality Systems for Spotting Sub-Surface Impurities
- 1 Introduction
- 2 Related Research
- 3 Setup
- 3.1 Mounted See-Through Display
- 3.2 Head-Mounted Display
- 3.3 Top-Down Projection
- 3.4 Monitor
- 4 Procedure
- 4.1 Pointing Tasks
- 4.2 Measurements
- 5 Conclusion
- References
- ESISTE: Supporting Inclusion of Students with Special Needs in Mainstream Classrooms
- Abstract
- 1 Introduction
- 2 ICF-CY
- 3 The ESISTE Project
- 4 Design and Development of ESISTE Prototype
- 5 Usability Evaluation
- 6 Conclusions and Future Developments
- References
- Exploring Potential of Traditionally Crafted Textiles to Transform into e-Wearables for Use in Socio-cultural Space
- Abstract
- 1 Introduction
- 2 Wearables and the Socio-cultural Context
- 3 Methodology for Data Collection
- 4 Preliminary User Study Analysis
- 4.1 Implications of Preliminary User Study Analysis on Designing Wearable
- 5 Analysis of Second Phase of User Study
- 6 Discussion
- 7 Inference and Future Work
- Acknowledgment
- Annexure
- References
- Human-Computer Interaction - Game-Based Learning
- Abstract
- 1 Introduction
- 2 Background
- 2.1 The Games Students Play
- 2.2 Games Based Learning
- 3 Study
- 4 Results and Discussion
- 4.1 Abilities and Skills Worked on Playing Games
- 4.2 Negative Aspects of Playing Games
- 4.3 Positive Aspects of Playing Games
- 4.4 Methodological Approach Analysis
- 4.5 Final Comments
- 4.6 How It Would Be?
- 4.7 Learning Through Games in Other Subjects
- 5 Conclusion
- Acknowledgements
- References
- Engaging Automation at Work - A Literature Review
- Abstract
- 1 Introduction
- 2 Related Research
- 2.1 Engagement with Technology
- 2.2 Automation of Work Tools and Relationship with Usability
- 3 Method
- 3.1 Search Process
- 3.2 Inclusion and Exclusion Criteria
- 4 Results
- 4.1 Search Results
- 4.2 Relevant Publications
- 5 Discussion
- 5.1 Limitations of This Study
- 6 Conclusions
- References
- Methodological
- Artificial Intelligence Awareness in Work Environments
- Abstract
- 1 Introduction
- 2 Definition of Key Concepts and Issues and Their Relevance to the Topic
- 2.1 Situation and Automation Awareness
- 2.2 Artificial Intelligence and Machine Learning
- 2.3 Underlying Machine Learning Paradigms
- 2.4 Unsolved Issues in AI-Worker Interaction
- 2.5 Artificial Intelligence Awareness and Affecting Matters
- 3 Taxonomy of Situation, Automation and Artificial Intelligence Awareness
- 4 Discussion and Conclusions
- References
- An Initial Generic Assessment Framework for the Consideration of Risk in the Implementation of Autonomous Systems
- Abstract
- 1 Introduction
- 2 Background
- 2.1 Relevance to Human-Computer Interaction (HCI)
- 3 Overview of Proposed Autonomy Assessment Structure
- 4 Discussion of Problem Space
- 4.1 Statement of Intent
- 4.2 Capability of Technology
- 4.3 Risk Assessment
- 4.4 The Replacement of Human Cognition with Automation
- 4.5 Consequences for Autonomous Systems
- 5 Summary and Conclusions
- References
- A Methodology to Involve Domain Experts and Machine Learning Techniques in the Design of Human-Centered Algorithms
- Abstract
- 1 Introduction
- 2 Related Work
- 2.1 Decision Support Systems
- 2.2 Knowledge Acquisition for DSS
- 3 A Methodology for Knowledge Acquisition for DSS Design
- 3.1 Step 1: Mapping of Context and Motivation for DSS Development
- 3.2 Step 2: Gathering Historical Data and Explicit Knowledge
- 3.3 Step 3: Preparation and Application of the Labeled Training Data in Machine Learning (ML)
- 3.4 Step 4: Design of the Co-creation Workshops
- 3.5 Step 5: Acquisition Workshops
- 3.6 Step 6: Formalization and Issue Detection
- 3.7 Step 7: Validation Workshop
- 3.8 Step 8: Optimized Machine Learning Based on Expert Involvement
- 4 Discussion
- Acknowledgement
- References
- A Framework for Understanding Human Factors Issues in Border Control Automation
- Abstract
- 1 Introduction
- 2 Human Factors in Front of Border Digitalisation
- 3 Creating a Border Control Human Factors Framework (BCHFF)
- 3.1 Methods
- 3.2 Data Analysis
- 4 HF Framework to Model Interaction Between Border Guards and Automated Border Check
- 5 Discussion
- 6 Conclusion
- Acknowledgements
- References
- Research Methods - What Is Best for Developing and Evaluating Human Computer Interaction and Interactive Artistic Installations?
- Abstract
- 1 Introduction
- 2 The Use of Research Methods for Evaluation
- 2.1 Methods in HCI
- 2.1.1 User Centered Design
- 2.1.2 Mixed Methods
- 2.2 Research Methods in Interactive Artistic Installations
- 3 The Developed Artifacts
- 4 Results and Discussion
- 4.1 Human Work Interaction Design
- 4.2 Framework for Interactive Artistic Installation's Evaluation
- 4.3 Critical Appraisal
- 5 Conclusion
- Acknowledgements
- References
- Theorizing About Socio-Technical Approaches to HCI
- Abstract
- 1 Introduction
- 2 Socio-Technical Traditions
- 3 Questions to Ask Socio-Technical Traditions from an HCI Perspective
- 4 Epistemologies that Allow Us to Explore Socio-Technical HCI Perspectives
- 4.1 Cognitive Work Analysis
- 4.2 Human Work Interaction Design
- 4.3 Technological Frames
- 4.4 Summary
- 5 Discussion
- 5.1 Differences Between CWA, HWID, TF
- 5.2 Which of the Three Approaches to Choose for HCI?
- 5.3 Using HWID to Do Empirical, Design-Oriented Studies
- 6 Conclusions
- References
- A Worker-Centric Design and Evaluation Framework for Operator 4.0 Solutions that Support Work Well-Being
- Abstract
- 1 Introduction
- 2 Related Research
- 3 The Design and Evaluation Framework
- 4 Work Well-Being
- 4.1 Job Satisfaction
- 4.2 Work Engagement
- 4.3 Job Motivation
- 5 Approaches for Design and Evaluation
- 5.1 Usability
- 5.2 User Experience
- 5.3 User Acceptance
- 5.4 Safety
- 5.5 Ethics
- 5.6 Summary
- 6 Utilizing the Framework
- 6.1 Overall Concept Design
- 6.2 Using the Framework in Individual Design and Evaluation Activities
- 7 Conclusions and Future Work
- Acknowledgement
- References
- Techno-Trust and Rational Trust in Technology - A Conceptual Investigation
- Abstract
- 1 Introduction
- 2 Rational Trust
- 3 Techno-Trust
- 4 Technology-Supported Actions
- 5 Autonomy and Trust
- 6 Why Does Ontology-Based Design Management Make Sense?
- References
- Author Index
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